An accomplished, versatile, dynamic and results driven professional with 6+ Years of experience in ITSM Environment (ITIL), ITBM, Service Portal, CSM, ATF and ITOM. Proficient in various Implementations, Integrations and Upgrade Projects with different ITSM Products like Service Now, JIRA and Manage Engine Service Desk Plus Service Desk Plus. Experienced in working with ServiceNow as a Developer and System Administrator with hands on Scripting, Service Catalog, MID Server Architecture, CMDB, Incident/Problem/Change Management, and Workflow etc. Also, hands on experience on JIRA and different Manage Engine Products like Service Desk Plus, OpManager and AppManager.