We are looking for a group that speaks perfect idiomatic English. We make approximately 500 sales per day and each sale needs to be monitored, from recordings, to determine quality.
The company we choose must have good management in place and be able to hire, train, add, and remove agents as needed. One week we might have 400 sales per day – the next week 600.
Our sales do not become active until they are listened to and quality determined. This is an essential part of our QC (quality control) process.
USA business hours are required. Our sales need to be QC’d as close to real-time as possible.
Each sale takes 5 – 10 minutes and it will be essential that a QC agent spend at least 3 minutes reviewing the sale. There will be very specific requirements that each sale must meet and it will be the QC agent’s job to determine if the requirements are met.
We will begin with 40 – 50 sales per day to determine your abilities. Your performance will be closely monitored for several days for accuracy, management, communication, and follow-through. If it is determined that you meet the requirements and can perform, we will increase the numbers until we reach capacity.
*********Please bid on working with 50 sales per day for 1 (one) 7-day week = a total of 350 sales *********
Once the BPO is chosen, we will discuss a more permanent payment method. Options are: a price per sale, or monthly salary per person. We are open to either method and will discuss this in more detail with the chosen BPO.
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