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Saya ingin memperkuat hubungan pelanggan dengan memastikan setiap pertanyaan yang masuk melalui telepon dijawab cepat, konsisten, dan ramah. Fokus utama saya adalah: • Menciptakan pengalaman pelanggan yang lebih baik melalui respons real-time. • Menetapkan standar waktu tanggapan yang jelas agar pelanggan tidak menunggu lama. • Menjaga nada komunikasi tetap personal dan profesional pada setiap panggilan. Ruang lingkup pekerjaan: 1. Menangani dan menjawab panggilan pelanggan selama jam operasional yang disepakati. 2. Menggunakan skrip dasar yang sudah ada atau membantu menyempurnakannya agar lebih personal. 3. Mencatat setiap interaksi penting (keluhan, pertanyaan, tindak lanjut) dalam format laporan harian. 4. Memberikan masukan berkala tentang pola pertanyaan umum untuk perbaikan proses internal. Hasil akhir yang saya harapkan: – Waktu tanggapan < 1 menit untuk panggilan masuk. – Rekap harian berisi ringkasan topik, tindak lanjut, dan rekomendasi perbaikan. – Peningkatan tingkat kepuasan pelanggan yang terukur melalui survei singkat setelah periode uji coba. Sampaikan metode kerja, ketersediaan jam, serta pengalaman menangani layanan pelanggan via telepon. Saya mengutamakan profesional yang responsif dan mampu menjaga kualitas komunikasi secara konsisten.
Project ID: 40425129
8 proposals
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Active 2 days ago
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8 freelancers are bidding on average $475 USD for this job

Hello, I understand that you are looking to enhance customer relationships by ensuring prompt, consistent, and friendly telephone responses. My approach involves creating a better customer experience through real-time responses, setting clear response time standards, and maintaining a personal and professional tone in every call. In this project, I will handle and respond to customer calls during agreed-upon operational hours, utilize existing scripts or refine them for a more personalized touch, document important interactions in daily reports, and provide periodic feedback on common query patterns for internal process improvement. With a focus on achieving a response time of less than 1 minute for incoming calls, daily summaries with follow-ups and improvement recommendations, and measurable customer satisfaction enhancements through post-trial surveys, I aim for tangible results. I have a proven track record in customer support via telephone, ensuring availability during specified hours, and a commitment to consistent quality communication. Best regards.
$500 USD in 7 days
2.4
2.4

As an experienced Full-Stack Developer and Product Management Professional, I bring a unique blend of technical skills and strategic leadership to the table. For your project, I can not only handle and answer customer calls, but also use my proficiency in data management to maintain daily reports of crucial interactions. This way, we'll have a comprehensive summary of important topics, actions taken, and recommendations for improvements. Moreover, I understand that fast response times and clear communication are key to providing an excellent customer experience. Combining my agile approach with a personable touch is what sets me apart; I'll ensure all calls are answered within one minute and implement or enhance personalized scripts to uphold a consistent professional tone in every interaction.
$500 USD in 20 days
0.0
0.0

Dear Hiring Team, I am writing to express my strong interest in your customer support and phone service project. With a professional background in Human Capital and Recruitment Operations, I possess the advanced communication skills and empathy required to provide high-quality customer experiences consistently. Why I am the best fit for this project: Professional Communication: My experience in human resources has trained me to handle various personality types over the phone with patience, clarity, and professionalism. Methodical Approach: I don't just talk; I follow and refine scripts to ensure every interaction meets quality standards. I am also highly skilled in data entry, ensuring all call logs and customer information are recorded with 100% accuracy in your database or CRM. Availability: I am available to start immediately and can commit to a consistent schedule as required by your project. Technical Proficiency: I am well-versed in digital tools (Google Workspace/MS Office) to ensure seamless reporting of my daily activities. I am committed to maintaining your brand's reputation through responsive and high-quality phone support. I look forward to the possibility of discussing how my skills can contribute to your team's success. Best regards,Mala
$500 USD in 3 days
0.0
0.0

Dalam bekerja, saya mengutamakan komunikasi yang personal namun tetap profesional agar pelanggan merasa didengar dan dihargai. Saya juga terbiasa mengikuti alur kerja yang terstruktur, termasuk penggunaan skrip percakapan, pencatatan interaksi pelanggan, hingga penyusunan laporan harian yang rapi dan mudah dipahami. Jika diperlukan, saya juga dapat membantu menyempurnakan skrip komunikasi agar terdengar lebih natural dan meningkatkan pengalaman pelanggan saat berinteraksi melalui telepon. Metode kerja yang saya gunakan berfokus pada kecepatan respons, konsistensi pelayanan, dan ketelitian dalam mencatat setiap kebutuhan pelanggan, termasuk keluhan, pertanyaan umum, maupun tindak lanjut yang diperlukan. Saya siap memberikan masukan berkala terkait pola pertanyaan pelanggan sebagai bahan evaluasi dan perbaikan proses internal agar layanan semakin efektif. Saya memiliki komitmen untuk menjaga standar waktu tanggapan secepat mungkin selama jam operasional yang disepakati serta memastikan kualitas komunikasi tetap stabil pada setiap panggilan. Dengan pendekatan yang komunikatif, disiplin, dan berorientasi pada kepuasan pelanggan, saya siap membantu menciptakan pengalaman layanan yang lebih positif dan profesional bagi pelanggan Anda.
$300 USD in 6 days
0.0
0.0

Selamat pagi, Perkenalkan saya dany, pengalaman saya sebagai Customer service di salah satu bank BUMN, dapat membantu usaha anda dalam menangani komplain dari customer. Selain itu saya juga seorang marketing, nada dan bicara saya selalu saya jaga dengan baik sopan dan beretika. Metode saya dalam menangani handle customer yakni pemahaman mengenai suatu produk, analis serta mengidentifikasi setiap masalah serta cara penyelesaiannya. Untuk ketersediaan waktu di atas jam 17.00 wib sore sampai 22.00 wib.
$500 USD in 7 days
0.0
0.0

Experienced Customer Service Professional with over 9 years of experience in the telecommunications industry, including roles as Customer Service Representative, Supervisor, and Manager. Proven ability to manage customer operations, support sales activities, and lead teams to achieve service excellence. Skilled in data entry, fast typing, Microsoft Office, and English communication. Highly disciplined, detail-oriented, and fully prepared to work remotely for 40 hours per week.
$500 USD in 7 days
0.0
0.0

Halo, Saya tertarik untuk bergabung dalam proyek Customer Support & Phone Support ini. Saya memiliki pengalaman lebih dari 17 tahun di bidang administrasi, pelayanan pelanggan, marketing, serta komunikasi dengan klien melalui telepon, WhatsApp, dan email. Saya terbiasa memberikan respons cepat, ramah, dan profesional kepada pelanggan, serta mampu mengikuti skrip, membuat laporan harian, dan menangani pertanyaan maupun keluhan dengan baik. Saya juga teliti, komunikatif, dan mampu menjaga kualitas pelayanan secara konsisten. Saya siap bekerja sesuai jam operasional yang dibutuhkan dan siap membantu meningkatkan kepuasan pelanggan melalui pelayanan yang responsif dan terorganisir. Terima kasih atas perhatiannya, saya berharap dapat berdiskusi lebih lanjut mengenai kesempatan ini. Hormat saya, Sri Ambar Koerniawati
$500 USD in 7 days
0.0
0.0

Hello, I’m interested in your Customer Support position. I’m good at handling calls professionally, following scripts, and keeping clear records of customer interactions. I’m a fast learner, patient, and I make sure customers feel heard and helped quickly. I’m available during flexible hours and can adapt to your preferred schedule. I will keep response time under 1 minute and provide daily reports as required. I’d be happy to start with a trial period so you can see my work quality. Looking forward to discussing this further with you. Thank you, Ria Nurjanah
$500 USD in 7 days
0.0
0.0

Padang, Indonesia
Member since Jan 14, 2026
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