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IT Support

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

BS degree in Information Technology, Computer Science or relevant field

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Compétences : Cisco, Administration de réseaux, Administration Système, Rédaction Technique, TSF

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Concernant l'employeur :
( 0 commentaires ) United States

Nº du projet : #20029873

33 freelance font une offre moyenne de $20/heure pour ce travail

talhamq

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 20 Plus

$15 USD / heure
(145 Commentaires)
5.8
liveexperts123

Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the Plus

$50 USD / heure
(17 Commentaires)
5.3
RafimKs

Hi there I’d really like to work with you on this one if possible! I have 12 years of solid experience in Network and System Administration,Desktop and Technical Support, particularly with the Microsoft(AD,DNS Plus

$25 USD / heure
(45 Commentaires)
5.3
lawrence37

I have over 15 years system administration experience with a number of distributions of linux / unix and windows server, working for a large number of blue chip companies here in the UK. Skill-List (Including but not Plus

$27 USD / heure
(24 Commentaires)
4.9
farooqtahir2013

Hi how are you? I hope you are doing well. I am Network and System Engineer with over 6 years of professional experience. I read the description of your project and I would like to offer you my service for this j Plus

$16 USD / heure
(23 Commentaires)
4.2
techytrois

Hello, We understand that its tough to award to a new freelancer. However, we request you to give us a try with this low amount we are quoting. We are actually a group of 3 persons with around 8 years of experien Plus

$16 USD / heure
(14 Commentaires)
3.3
jsgomes

1. The confidence and experience I have gathered in Technical/Customer Support role. I have worked 5+ years in similar customer facing role and have supported customers over phone/thru chat & email/handling tickets or Plus

$18 USD / heure
(2 Commentaires)
2.4
chetanspartan

I have a total of 3 years of experience on a technical support profile in a software company. I have done my Computer Science Engineering from Rajasthan Technical University, Kota. I am an AWS Certified Solution Plus

$20 USD / heure
(1 Évaluation)
1.1
gdmlnx

over 10 years of unix and unix like sysadmin. featuring Unix: Solaris, Hp-UX, AIX GNU/Linux (Red Hat, Slackware, Debian, ubuntu server,ubuntu cloud) Advanced Power Virtualization on IBM systems HACMP Linux cluster/pa Plus

$25 USD / heure
(1 Évaluation)
1.3
sinuousinfixy

Greetings! My name is sachin and I am an expert in System administration. I would love to have the opportunity to discuss your project with you. I have 5.6 years of experience in system administration and specialize i Plus

$15 USD / heure
(1 Évaluation)
1.0
HEX64InfoSol

Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need engineer for IT Support. We have vast experience in managing Datacenter based on VMware ESXi serve Plus

$18 USD / heure
(1 Évaluation)
0.5
Tathagatakoner

Adaptable, inquisitive and energetic professional with deep experience in project management, configuration and maintenance of various networking based system. Demonstrated track record of tackling new challenges in ne Plus

$24 USD / heure
(0 Commentaires)
0.0
Vinodsampras

Hi , I am having almost 6 years experience in the field of Technical Support (Desktop and Network) in major IT giants. I used to handle tickets raised by both Domestic and Global clients reporting their issues with r Plus

$20 USD / heure
(0 Commentaires)
0.0
ykwahidi2011

Hi, I have more than 15 years of experience on IT.(Microsoft certified) Handling accountability towards the administration, management, and maintenance of the corporate network, in coordination with a team of network Plus

$18 USD / heure
(0 Commentaires)
0.0
dinesh434

I'm trained Cisco Certified Network Professional & Trained Cisco Certified Security Professional. I can do your project with my skills in Networking. You can check my profile which explains about my work. I would love Plus

$20 USD / heure
(0 Commentaires)
0.0
hasanusama

I am an energetic Electrical Engineer working in telecom company for past 1 and half year. I have hands on experience of working on different network devices of Cisco, Huawei & Zte. Working in Core department have enha Plus

$18 USD / heure
(0 Commentaires)
0.0
Shubhamshah22

Hi, Thank you considering me for this opportunity. First find my qualification : Bachelor of Engineering, RHCSA, RHCE (RHEL6 & 7), CCNSP, CCNA Curriculum, CEH appearing. Working Experience : 3 Years of Networkin Plus

$16 USD / heure
(0 Commentaires)
0.6
toheedsajid70

Hi , I am having almost 4 years experience in the field of Technical Support (Desktop and Network) in major IT giants. I used to handle tickets raised by both Domestic and Global clients reporting their issues with re Plus

$15 USD / heure
(0 Commentaires)
0.0
michael2k6

Hi, I can do the job for you, I am an MCSE, RHCE, CCNA, and CCNP and have done such jobs before. Thank you.

$15 USD / heure
(0 Commentaires)
0.0
AdamElsadi

Hello I have more 3 years experince in IT field Kindly give me remote session and explain me what do you want

$16 USD / heure
(0 Commentaires)
0.0