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Application Support & Software Trainer Role

We are looking for an experienced Application Support and Software Trainer to join our team and be the Client Champion for our software. We are wanting someone who is keen to join our team on a permanent full-time basis and can bring their existing IT Support skills and make an impact from day one. 

The successful candidate will (but not limited to):

Work during NZ hours of 8.30 am to 6 pm

Serve as the 1st point of contact for clients seeking technical assistance via phone or email 

Have excellent communication skills both written and verbal

Be confident in knowing when and where to escalate unresolved issues to the next level of support team member

Keep accurate records of events and problems along with their resolutions in logs 

Follow up and update clients with status and information regarding concerns 

Identify and suggest possible improvements on processes and procedures

Help with documentation of help guides, release notes, software demo videos and how-to videos

Help with full onboarding of new clients

Be a proven team player with experience working with remote team

To be successful in the role you will have 1+ years of practical experience in a helpdesk or face-to-face support role and experience in a training or learning facilitation role. You will have excellent interpersonal, communication and technical skills and be adaptable, proactive, and approachable.

  

You will have a passion for troubleshooting and problem-solving, and the ability to prioritise and follow tasks through to completion.  Flexibility and adaptability to meet changing demands quickly are key, so ideally this role would suit someone who is energetic, motivated and a great team player.  You will also have highly developed communication and relationship management skills as this role involves engaging with multiple functions within the business and external stakeholders.

Please answer following questions when applying

Are you able to work during NZ hours?

Are you able to provide phone and email support?

Share your most recent experience as an application support person.

In your career history, what was the role you have most enjoyed working so far and why?

Compétences : Assistance Technique, Formation, Software Documentation, Assistance Téléphonique, Tests / QA

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Concernant l'employeur :
( 2 commentaires ) Auckland, New Zealand

Nº du projet : #29871140

7 freelances font une offre moyenne de 9 $/heure pour ce travail

FaizaBilal

Hello, Please review my profile as I have relevant skills and experience as Customer Tech Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling and Live chat via Zen Plus

$5 USD / heure
(38 Commentaires)
5.6
hareshfinadiya

Hi, I am Haresh, having 10+ years of experience in Software Testing Industry. - Having unique blend of knowledge in Quality Product Delivery, Processes Management, Functional testing, Integration and regression tes Plus

$8 USD / heure
(14 Commentaires)
4.9
aruih

Have experience working as first point of contact for customers using different products of different companies

$6 USD / heure
(0 Commentaires)
0.0
itproarvind

Hi there, we are a Managed IT service Provider and having a support team for 24x7, please feel free to reach out for further discussion.

$9 USD / heure
(0 Commentaires)
0.0
pohema1987

Dear Sir, I am an experienced IT support analyst with many years of experience across different industries, from sports betting, software support, Call center support, Technical support etc. I am able to work the requi Plus

$10 USD / heure
(1 Évaluation)
0.0
danielprabhup

Hi, I have over 8 years experience in IT Technical Support & customer facing role. Are you able to work during NZ hours? Yes Are you able to provide phone and email support? Yes Share your most recent experience as Plus

$8 USD / heure
(0 Commentaires)
0.0
shaikharif569

Certified in Service Desk and having 4+ experience in technical support for this project I can handle all the task and meet SLA

$20 USD / heure
(0 Commentaires)
0.0