Handling & resolving incidents within given SLA following by ticketing tool (Service desk )
Responsible for providing IT assistance to include hardware and software installation and troubleshooting.
Supporting all IT Devices including Desktops, Laptops and Mobile Phones.
Configuring and Troubleshooting the Mobility Application like Scalefusion in IOS and Android devices.
Handling Citrix VDI Related Issues such as software, user profile and access issues.
Supporting on Microsoft security patches and 1909,21H2 upgrades.
Incident management/ticket handling related SCCM Client Heath Issues in Client Machines.
Responsible for handling Escalated Issues and Coordinating with Next Level Support to resolve issues.
Support and Troubleshoot for device like, Video Conferencing devices and IP Phones.
Incident management/ticket handling related Windows Hello and MFA Issues in Client devices.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Experience in working with Vendor Management for any hardware Issues.
To provide permissions to the user as required by them. Ensure that the users have the appropriate access to the tools to support the business in an efficient way.
Create LAN and/or E-mail account for the users and administer them.
Configuring and managing backup & restore procedures.
Troubleshoot on Canon MFP Printers.