IT Support Specialist

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We are seeking an IT Support Specialist for our Oklahoma City area clients. We are looking for the specialist from in and around Oklahoma City area [login to view URL] opportunity for someone to join our team and learn a variety of skills through the different Voice, Data, Cloud services we offer our clients.

Requirements: 4+ years’ experience working in an IT support or helpdesk situation. 1+ years managing projects, team members, and customers. 2+ years functioning as a tier 2-3 support personnel, 2+ years working with a ticketing, documentation, and MSP management tools and software (ie. Solarwinds, Remedy, Kaseya, Datto RMM)

Duties:

• Provide onsite, remote and phone support for IT customers

• Provide professional consulting services for customers and prospects in both IT and telecom

• Maintain full professionalism when working with customers

• Work under minimal supervision and be a self-starter

• Service and maintain customers IT equipment (servers, workstations, router, switches, etc).

• Be a vendor liaison for customers

• Manage customer projects from inception to completion

• Maintain customer documentation and service logs

• Manage service tickets and timesheets

• Provide network assistance in telecom installs

• Work with other departments to provide a complete customer solution

• Ability to work some late nights and some weekends (scheduled)

Required Skills:

• Extensive knowledge of TCP/IP and associated protocols (TCP/UDP, DNS, DHCP, etc.)

• Extensive knowledge of Routers and their functions (routing, arp, firewall, etc.)

• Extensive knowledge of Switches and their functions (ARP, speed, QoS, STP, etc.)

• Knowledge of Windows server and workstation Operating system (win 7, 8, 10, 2008, 2012, & 2016)

• Knowledge of desktop publishing software (MS Office, Office 365)

• Knowledge of Email services and their functions (Exchange, POP, IMAP)

• Knowledge of Wireless technology and their function (802.11, Radios, etc)

• Knowledge of Server hardware (RAID, Hardware redundancy, ILO/DRAC, etc.)

• Knowledge of Active Directory and its functions (Users/Groups, NTFS permissions, Group Policy, etc)

• Experience managing and maintaining network environments (workstations, servers, router, firewall, and switches)

• Experience Knowledge with Network management and monitoring software.

Preferred skills:

• Experience Knowledge of Cisco and Adtran routers

• Experience Knowledge of Sonicwall, Watchguard and Fortinet firewalls

• Experience Knowledge of Manage Switch Programming (HP/Aruba, Cisco, Adtran)

• Experience Knowledge of QoS programming (ip pres, EF, etc)

• Experience Knowledge of VoIP technology (SIP, Call control, RTP, Mitel, Cisco, etc.)

• Experience Knowledge with VMware (ESXi, Hypervisor, vSphere, etc.)

• Experience Knowledge of Hyper-V

Please specify your location while sending proposal.

Sécurité Informatique Administration de réseaux Administration Système

Nº du projet : #20012093

À propos du projet

13 propositions Projet à distance Actif il y a 4 ans

13 freelances font une offre moyenne de 34 $/heure pour ce travail

talhamq

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Ser Plus

$41 USD / heure
(198 Commentaires)
6.2
farooqtahir2013

Hi how are you? I hope you are doing well. I am Network and System Engineer with over 6 years of professional experience. I read the description of your project and I would like to offer you my services to complete Plus

$25 USD / heure
(44 Commentaires)
5.0
mhamdy1

I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make fro Plus

$55 USD / heure
(50 Commentaires)
5.1
herradi

Hi Sir I am freelancer I have more than 7 years experience in IT: ( Cisco/ Mikrotik/ apatche/ Microsoft win server :2003.2008.2012.2016 ...) ( linux: Centos/ ubuntu...). (Ms office. Pdf... ) I am available All week and Plus

$27 USD / heure
(21 Commentaires)
4.0
jsgomes

1. The confidence and experience I have gathered in Technical/Customer Support role. I have worked 5+ years in similar customer facing role and have supported customers over phone/thru chat & email/handling tickets or Plus

$30 USD / heure
(2 Commentaires)
2.4
HEX64InfoSol

Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need a IT support specialist. We have vast experience in managing Datacenter based on VMware ESXi serve Plus

$26 USD / heure
(2 Commentaires)
0.4
umo2wg

Hello, I have more than 7 years of experience in this field. I have worked for MSPs in the past as Sr. Network Security Engineer. I am also Cisco certified and have CCNP certification. I went through the JD and i as Plus

$38 USD / heure
(0 Commentaires)
0.0
BlackEagle86

Hi, High talented Mobile and Web expert is here! I have read your proposal very carefully and I have come to learn that this job is very suitable for me. I have 10+ years of experience for Mobile App Development, Xam Plus

$27 USD / heure
(0 Commentaires)
0.0
imadmog

I am an expert, in network design and support. I can work remotely as I am based in Lebanon, and I think I will be a great help!

$41 USD / heure
(0 Commentaires)
0.0
ryzowy

5 years experience as a tech for an important multinational, Bi-lingual. I am pretty fast and available right away. I do have all the required skills for this position.

$28 USD / heure
(0 Commentaires)
0.0
marountannous

Manager of Computer Infrastructure - Benarit Ltd., Karmiel Monitoring and documentation: control and backup for all computer systems, licensing and software management, work plans and procedures. User support: servic Plus

$44 USD / heure
(0 Commentaires)
0.0
mian84pk

I have 10+ years experience with windows 0365 vmware server Exchange server 07/10/13/16 also certified MCP MCSA 12/16, MCSE Productivity 13/16 Exchange server MCITP exchange 2010 MCSE cloud platform and infrastructure Plus

$27 USD / heure
(0 Commentaires)
0.0