When OTRS calculates a ticket's age the system, includes weekends and the counter does not stop running after 17:00 on weekdays. This makes it difficult to determine a ticket's age when only 'standard work hours should be taken into consideration.
We would like for the OTRS ticket's age to reflect time only accumulated during weekdays between 08:00 and 17:00.
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2 freelance font une offre moyenne de R171/heure pour ce travail
i have been working on OTRS from many days and have added many modules and features to it. i have even added some payed featured to it myself. i see myself to be the best in perl with addition to OTRS.