Nous avons un système téléphonique IP et nous voulons retransmettre une information à une autre application en utilisant la fonction DDE. API que nous voulons faire développer doit être conforme avec le DDEML selon les pré-requis du fournisseur.
1. Interaction Desktop must be running on the agent's system. It can be minimized, however.
2. The application to pop must conform to Microsoft's Dynamic Data Exchange Management Library (DDEML) specifications, and its path must be defined in the workstation's system path variable.
3. The application to pop must be defined as an action in Interaction Administrator. Actions identify the application, commands it recognizes, and data sent to it. For example, an action might open a web browser and command it to display a specific URL.
4. The action must be registered with a user or workgroup queue. Registration configures CIC to notify Interaction Desktop when it should pop the application in response to a communications event.
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