We have an asterisk server (asterisk 11.25.3).
We want a detailed overview of the calls, which are coming into our agents, both the calls, which are answered, but also the calls, which are not being answered – It is extremely important that we for each call can see which agents the call has been through, e.g. agent 200 busy, agent 201 rejected, agent 203 answered.
Today we use Snom phones and Bria 5 softphone, but we are not sure if it is possible to make a credible/usable overview with Bria 5, as we have learned that if an agent has a call, then the status in the log is identical to when the agent has the phone on DND.
So we also want information about which softphone to use to provide us with a credible/usable statistics.
It is important that the softphone can be put on DND and that it can make both a soft and a hard transfer. And when an agent has a call, calls must not come into the phone until the agent is available again, this is especially important during a soft transfer, so that the agent is not suddenly receiving calls, while trying to transfer a call.
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I am a profound developer and am happy say that your project details fall under my expertise. There are few doubts to clear before we start the development process, waiting for your response. I am excited to showcase Plus
hi, all of the points you want can be done , we can have report of the phones put on dnd and when the agenr was on call, agent will not receive any more calls once they are already on call. in addition to that I wi Plus
Hey, I am Abraham, Senior VoIP engineer and developer, with extensive Asterisk development experiences. I've recently done twice a call detail analyse project that you can see on my profile both for a hotel and call Plus
I have experience vast with asterisk. All softphones can be used you just need to place your agents in a queue and then specify queue rules. As for statistics there is a ready solution called asternic. the open source Plus
I have developed many sowftware using asterisk like ivrs, call center solution, agent call and status monitor, autodialer and more. I can make your setup as you required but need to some discussion before we start t Plus
Since you use an asterisk, it does not matter which phones or softphones you use. You can get all the statistics through the server. The prices for my services are above average, but I know my business. Also, I have an Plus
Hi, I can help you implanting a CDR module to get the informations about the way of a call, where was attended if was rejected by one extension or no. About the softphone is irrelevant referring the logs of the Aste Plus
Greetings, I have gone through your project in detail, and to better understand your project lets discuss over chat so that we are on the same page and let's start working together. Don't judge our expertise by our p Plus
Hello, I have an experience of getting stats from the wholesale VoIP platforms of several vendors while was working at [login to view URL], and i believe there will not be any difficulties with your CDRs. Are you storing th Plus
To achieve your goal, we need to change in [login to view URL] / [login to view URL] / manager.conf. The server should have mysql installed and configured with asterisk. Necessary agi in php would be developed to log the sip hangup Plus