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call center reporting analysis

i am using asteriks to analyze my call center data. i would like someone to convert the data into charts that are more user friendly

i would like to to know the following information in a colorful chart and excel spreadsheet

Total talk time

Total talk time per day of the week

What day averages the most calls (how many calls)

what days average the lowest calls (how many calls)

are we understaffed according to the data

how much more staff do we need to meet our call center volume

which staff member takes most calls

which staff member takes least calls

best performing employee

least performing employee

which hour is busiest

how many calls being dropped

hold time

ring time

which agent is picking up most calls

which agent pickin up least calls

average ring time per agent

average missed calls per agent

duration of time per call per agent

total incoming call per agent

according to hours of day and duration of calls/missed calls are we understaffed? how many more staff do we need to hire to not miss any calls.

etc..

Compétences : Saisie de Données, Traitement de Données, Excel, Architecture Logicielle, Télémarketing

en voir plus : call center data science, call center analytics reporting, call center analytics software, call center data analysis template, call center statistical analysis, call center analytics ppt, call center metrics analytics and reporting, call center analytics use cases, using nvivo qualitative data analysis, data analysis experience using excel, data analysis interpretation using spss, data mining analysis using spss online bid freelance, manova analysis using spss, reporting jsp using jasperserver, engineering analysis using ansys work bench free software, using svn database data, presentations analyze data, writing reports using sharepoint list data, statistical analysis using microsoft access, statistical analysis using access

Concernant l'employeur :
( 4 commentaires ) orlando, United States

Nº du projet : #17353780

29 freelance font une offre moyenne de $50 pour ce travail

schoudhary1553

Hello Sir, I have reviewed your job details and I am sure i can deliver you the job with you satisfaction. Relevant Skills and Experience Please go through my profile i have deliver more than 360 projects with 100% c Plus

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(289 Commentaires)
7.6
RushService

Feel fee to contact me for call center reporting [login to view URL] me message to discuss further more details Relevant Skills and Experience Data Entry, Data Processing, Excel, Software Architecture, Telemarketing Propo Plus

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(35 Commentaires)
5.7
aimefx

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(43 Commentaires)
5.5
tanzilachowdhury

I have more than 3 years of freelancing experience. If you knock me I can send you my voice sample. Thank you. Relevant Skills and Experience Data Entry, Data Processing, Excel, Software Architecture, Telemarketing P Plus

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(24 Commentaires)
5.2
InternationalBPO

Hi i am running callcenter and i have a team of telemarketers with excellent communication skill. we can help you with best cold calling service and manage data for callls. Relevant Skills and Experience telemarketin Plus

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4.6
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(34 Commentaires)
5.1
VOTIKO

Hi we can help you with call center report analysis and make daily 1000+ calls. Relevant Skills and Experience call center / administration Proposed Milestones $10 USD - callcenter

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(14 Commentaires)
4.3
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(18 Commentaires)
4.4
aminw

Your requirement needs someone who has extensive experience of handling MIS and staffing in a call center environment and interpreting data from asterix Relevant Skills and Experience I have over 8 years of experience Plus

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4.5
poldialcalay

Receive the database file, review data and design additional formulas and VBA macros to create an automated dashboard for your performance indicators. Relevant Skills and Experience I have more than 20 years of experi Plus

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4.1
supergana

Hi - I am an IT professional with 2 decades of experience with Infosys. Have done many such analysis for me and my team. This certainly cannot be done under $30. Lets discuss if you are interested. Relevant Skills and Plus

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(23 Commentaires)
4.3
arvaibhav

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3.3
malavshelat

Having extensively worked with different databases in Power BI , Tableau , Excel , VBA , Data Visualization , ETL , Dashboard , Report , Data analysis/analytics , OLAP , OLTP , Data modelling etc. Here are my Skill Plus

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2.4
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2.2
LesegoMo

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0.0
EDevSol

Have 5 years of similar experience. Relevant Skills and Experience PowerPoint, excel, graphs

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barajasycartas

Hi friend! I would like to know what software do you use in case of having a PBX let me know. Relevant Skills and Experience I am a call center manager and I have year and a half of experience making data analysis I Plus

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Ilcapitano4

I am really experienced with excel formulas as well as with data entering. Relevant Skills and Experience Excel skills, analytical skills Proposed Milestones $25 USD - Data entry

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0.0