Technical Support Representative
The Technical Support Representative will be knowledgeable and professional in resolving customer issues and ensuring that customer service is always the top priority.
Answering telephones and being the customers (both Residential & Commercial) first point of contact
Handling technical issues for both Residential & Commercial customers: i.e. VoIP, Internet and IPTV
Assist Customer Experience Representatives with technical support as needed
Advanced UNIX Server Administration
DNS Server Administration
Site visits to customer and/or POP locations
Troubleshooting hardware problems
Setting up Internet connections
VoIP deployment and set up for new customers
Working with the Network, Voice and Systems Administration team for escalated issues
20 freelance font une offre moyenne de $12/heure pour ce travail
Hello! We are extremely interested in this project and would love to work on this project, please reply back to discuss further. Looking forward to hearing from you soon. Thanks!
Hi, we have been working on Video Streaming solution for the last six years we have extensive knowledge of Wowza and other streaming engines lets discuss more in PM.
We have team for that we can setup your nee process very soon because in our team having linux admin, call center agents and pc setuped already please come to chat lets discuss