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Siebel CTI - Communication Toolbar - 3rd Party Integration

*** Need Urgent Assistance in Troubleshooting ***

We have a custom developed CTI connector for Siebel CRM which has been successfully installed & tested for Siebel CRM versions 8.1/8.2 (without Open UI & Innovation Pack 2015 (IP 15)).

We now have installed our CTI connector on Siebel version [url removed, login to view] (IP 2015) with Open UI.

Our communication driver is successfully installed (logged in Scomm file) and seems configured. Siebel Communications toolbar is also loading properly.

Problem:

When we click the Login button on Siebel Communications Toolbar, the toolbar displays following message:

"Connecting to Broker...". (that never disappears until I sign out)

As per the log files of our connector we can see that messages from communication toolbar are not reaching our communications driver, instead the "Connecting to Broker..." message keeps displaying on the Communications Toolbar.

Following set of messages keeps printing in the Scomm logs (until agent is signed-out from Siebel web-client):

SComm[09/15/2015 23:56:38:469]:DEBUG:CSCDClientProxy Handle: 82315752 Begin calling function : CSCDClientProxy::SCCLNT_ShowStatusText

SComm[09/15/2015 23:56:38:469]:DEBUG:Successfully send notification of ShowStatusText from driver(Virtual CTI Driver) to SADMIN_ADM

SComm[09/15/2015 23:56:38:469]:DEBUG:CSCDClientProxy Handle: 82315752 End calling function : CSCDClientProxy::SCCLNT_ShowStatusText

SComm[09/15/2015 23:56:38:469]:DEBUG:CSCDClientProxy Handle: 82315752 Release is called. Now m_nRefCount is 1

SComm[09/15/2015 23:56:38:469]:DEBUG:CSCDClientProxy Handle: 82315752 AddRef is called. Now m_nRefCount is 2

Desired Solution:

- Figure out the point of failure/error i.e. whether it is CTI connector or Siebel's Internal Components and if it's Siebel's error how to get rid of it

- Eventually, we need our connector working 

I'm leaving the financial engagement part as optional for you to suggest.

Desired Skills

siebel Developmen

Compétences : Siebel

Voir plus : web developmen, c.e. broker, communication electronic devices world wide web, woocommerce third party integration, j2ee xml integration party referential mdm rfp, cti integration asterisk, sugarcrm telephony integration cti, asterisk cti integration, java siebel crm integration eclipse, sip cti integration, google checkout third party integration, 3rd party integration dolphin

Concernant l'employeur :
( 17 commentaires ) Malerkotla, India

N° du projet : #8538720

1 freelance fait une offre moyenne de $833 pour ce travail

kushalshetty123

I have successfully integrated siebel with many cloud products. I think that i can resolve the problem

833 $ USD en 20 jours
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