ServiceNow ITSM Modules Configuration

@shaun4014

Hello, I understand you’re looking for a reliable professional to configure your ServiceNow instance for Incident, Problem, and Change Management with a focus on ITIL best practices. PROFESSIONAL QUALITY | FAST COMMUNICATION | UNLIMITED REVISIONS WHAT I CAN OFFER: - Comprehensive review of your current processes to ensure the configuration meets your team's needs. - Custom workflows tailored for high-impact changes and a streamlined major-incident path. - Clear documentation of workflows built for maintainability, using either flow designer or workflow editor. - Regular updates and open communication throughout the project. - A thorough knowledge transfer session and a concise runbook detailing key configurations and rollback steps. MY APPROACH: I will analyze your existing setup and adapt it to create a seamless integration of out-of-the-box features and custom solutions. I can start immediately and aim to deliver a fully functional setup aligned with your goals. Regards, Shaun Kelly

@IbneSaeed95

Hi, I’m a ServiceNow Developer with 3+ years of hands-on experience in ITSM configuration and development, including Incident, Problem, Change Management, Flow Designer, Business Rules, ACLs, notifications, approvals, and Update Set deployments. I would begin by reviewing your existing Incident, Problem, and Change processes, then configure the OOTB capabilities according to ITIL practices and introduce customizations only where required. I can support: Incident, Problem, and Change configuration Forms, UI Policies, ACLs, and assignment logic Flow Designer workflows and approvals High-impact Change approval gates Major Incident notification/escalation flows Testing and Update Set promotion Knowledge transfer and run-book documentation My focus is on maintainable configuration, clean development, and avoiding unnecessary customization where standard ServiceNow functionality can meet the requirement. I can start by reviewing your sub-production instance and current processes. Regards, Muhammad Abdullah Bin Saeed

@josefe2030

Hello, ​I have reviewed your requirements for configuring the Incident, Problem, and Change Management modules in ServiceNow. With extensive experience in ServiceNow ITSM implementation and ITIL best practices, I can deliver a scalable, maintainable solution tailored to your operational workflows.

@ajayindani

Senior ServiceNow Developer with deep, hands-on expertise across the ITSM suite and enterprise Integration architecture. Specialized in designing, building, and troubleshooting SOAP and REST-based integrations, including inbound/outbound web services, MID Server configuration, and third-party plugin customization for secure, high-availability data exchange between ServiceNow and external systems. Strong command of server-side and client-side JavaScript within the ServiceNow ecosystem — including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer — to engineer scalable automation and reduce manual process overhead. Experienced in end-to-end platform ownership: instance upgrades, CMDB architecture, catalog and workflow design, and performance tuning, with a track record of translating complex business requirements into reliable, maintainable ServiceNow solutions.

@maneesh15

I have 6 years of experience, currently living in Bangalore India, I have worked on multiple modules like ITSM, HRSD, SPM, integration and service portal.

@Kishoremarimuthu

Hi, I’m a certified ServiceNow Developer (CSA & CIS - Data Foundations) with 1+ years of experience. I specialize in ITSM, Change Management, and workflow automation. Why I’m a fit: ITSM & Change: Expertise in Incident, Problem, and Change workflows, risk models, and approvals. Automation: Proficient with Flow Designer, Business Rules, Client Scripts, and Script Includes. Governance: Strong adherence to ITIL practices and CMDB standards for upgrade-safe builds. Ready to start immediately and deliver clean results. Let’s connect to discuss details!

@kanagamaniv

Hi, I’m a ServiceNow Developer with 1.5 years of hands-on ITSM experience, and your Incident, Problem & Change requirement is directly aligned with my expertise. I can quickly configure your existing instance, build custom approval gates, Major Incident automation, resolver-group notifications, ACLs and Flow Designer workflows, while keeping customizations maintainable and OOTB wherever possible. I’ll first review your current processes, implement in sub-production, thoroughly test the flows, and provide documentation + knowledge transfer before production deployment. I can start immediately and focus on delivering a clean, practical solution rather than unnecessary customization. Let’s discuss your current setup and get this implemented. Thanks, Kanagamani Velmurugan ServiceNow Developer | 1.5 Years Experience +91 7305732809

@thrivenid3

Hi, I’m a Certified ServiceNow Developer & Administrator with 4+ years of experience in ITSM, ITOM, CMDB, HRSD, workflow automation, and integrations. I have hands-on experience with REST/SOAP integrations, Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, Discovery, Service Mapping, and MID Server. I have also worked on integrations with security and monitoring platforms including Rapid7, Qualys, Tenable, CrowdStrike, Splunk, and Datadog, including automated incident creation, alert parsing, field mapping, and duplicate prevention. I can also support ServiceNow–Azure integration requirements by applying my experience with REST APIs, integrations, and automated incident workflows. I focus on building scalable, maintainable ServiceNow solutions using best practices and automation. Thanks, Thriveni +91 9652041843 ServiceNow Developer & Administrator

@aashish311

Hi, I am a servicenow developer with 3+ years of experience. I am a Certified Application Developer with a knowledge of ITSM and ITIL

@bhabaKa

Hi, I’m a Senior ServiceNow Developer with 6 years of experience delivering enterprise ServiceNow solutions across ITSM, CMDB, ITAM (HAM/SAM), integrations, and platform automation. Your requirement closely matches my background, particularly in: ServiceNow ITSM, Incident, Problem, Change REST/SOAP API integrations with enterprise systems JavaScript, GlideRecord, Business Rules, Script Includes, Workflows, Flow Designer, and IntegrationHub Certified ServiceNow CSA, CAD, and CIS – Data Foundations (CMDB & CSDM) In my recent projects, I have: • Built scalable ITSM ServiceNow solutions for global enterprises. Implemented Change module and Major Incident Module • Integrated ServiceNow with systems like Workday, Microsoft Teams, Claude for Incident generation and resultion. • Developed complex server-side and client-side scripting using Glide APIs and JavaScript. • Automated enterprise workflows using Flow Designer, IntegrationHub, and custom REST APIs. • Worked extensively on CMDB governance, and documentation While my recent work has been focused more on CMDB, ITAM, integrations, and platform automation, I also have a solid understanding of the ITSM ecosystem and am confident working with CPI, Knowledge bases, articles and documentation. I can quickly contribute to an existing implementation and deliver high-quality solutions following ServiceNow best practices. Looking forward to connecting. Best regards, Bhaba

@rupas39

Configured and customized ITSM modules - Incident, Problem, Change, and Knowledge Management - with Business Rules, Client Scripts, UI Policies, and SLA definitions. - Developed Service Catalog items of varying complexity (simple, medium, and complex) using Flow Designer with multi-level approvals and variable sets. - Worked on Platform Basics including Script Includes, Notifications, UI Actions, Data Source, Transform Maps, Scheduled Jobs, Reports, Dashboards, and Data Import/Export. Implemented ACLs at Table, Field, and Condition-based, and Script-based security rules to enforce least-privilege access. Built custom applications with dedicated Tables, Groups, Roles, User Profiles, and Dashboards tailored to business requirements. I will do this project... Thank you

@Divyanshu3305

I can configure and deploy your ServiceNow ITSM modules (Incident, Problem, Change) aligned with ITIL best practices and tailored to your team's operational needs. How I will deliver your scope: ITSM Configuration & Access Control: Configure custom form layouts, business rules, client scripts, and granular ACLs across Incident, Problem, and Change. Custom Workflows (Flow Designer): Build maintainable, scalable flows including your high-impact Change multi-stage approvals and a dedicated Major Incident path with automated resolver-group notifications. Testing & Promotion: Run thorough unit testing in your sub-prod environment and safely promote all update sets to Production without downtime. Handoff & Documentation: Conduct a live Knowledge Transfer session and provide a concise runbook detailing CIs, custom scripts, and explicit rollback steps. Having successfully delivered multiple ServiceNow ITSM configurations from sub-prod setup through to production go-live, I ensure clean, low-maintenance, OOTB-first implementations. I am ready to start immediately upon receiving sub-prod access.

@Appworldz

I’ve delivered ServiceNow ITSM rollouts covering Incident, Problem and Change, with ITIL-aligned configuration, Flow Designer automation, approvals, notifications, ACLs and production promotion. I’d start with a short process review in sub-prod, then configure the three modules, tailor forms/data flows, build maintainable workflows, test against your scenarios and document rollback/runbook steps. For major incidents, I’d implement automated resolver-group notification and controlled escalation; for high-impact changes, additional approval gates. Timeline: 2–3 weeks Rate: ₹2,100/hour Estimated effort: 45–55 hours I’ll also include a practical KT session so your admins aren’t dependent on me afterward.

@saumya0297

As I am senior software engineer in servicenow, my day to day work matches with your requirement. It's been more than 2 years in servicenow. So I am good candidate for your work

@Dineshsvpcet

Yes I can support this module. Please feel freet to contact to this number 9492230271 experience with workflow automation with change management.