
Closed
Posted
Paid on delivery
I’m looking for a Salesforce specialist to configure an Experience Cloud site that will act as a customer support portal. The goal is to give our customers a branded, self-service space where they can log in, find answers, and raise cases without contacting our team directly. Scope of work • Spin up a new Experience Cloud site and connect it to our existing Service Cloud org. • Apply branded styling so the portal feels seamless with our main website. • Configure secure, friction-free login and self-registration for customers. • Build the core self-service layout: searchable knowledge articles, case creation and tracking, and a clear contact option for issues not resolved through self-help. • Set up roles, profiles, and sharing rules to keep internal data private while giving users the access they need. • Provide short admin notes or a walkthrough video so we can maintain articles and settings after go-live. Please share relevant Experience Cloud examples you’ve built, your turnaround time, and anything you need from me to get started.
Project ID: 40452508
117 proposals
Remote project
Active 29 mins ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
117 freelancers are bidding on average €510 EUR for this job

Hello, I can help you set up and configure a Salesforce Experience Cloud support portal connected to your existing Service Cloud org. My approach: • Create and configure a new Experience Cloud site • Connect it to your Service Cloud environment • Apply branded UI styling to match your main website • Set up secure login and customer self-registration • Build core portal features: knowledge base, case creation, and case tracking • Configure roles, profiles, and sharing rules for data security • Ensure customers can self-serve while internal data remains protected • Test end-to-end flow (login → search articles → create case → track status) Deliverables: • Fully working Experience Cloud support portal • Configured Service Cloud integration • Role/security setup completed • Admin guide or walkthrough video for maintenance • Basic documentation for future updates Timeline: Can typically be completed once access is provided, after reviewing your current Salesforce setup and requirements. I can start immediately and will ensure the portal is clean, secure, and easy for customers to use. Warm regards, Harpreet Singh
€250 EUR in 5 days
9.5
9.5

As an esteemed digital development company, CnELIndia prides itself on transforming complex concepts into user-friendly, efficient solutions, and your Salesforce Support Portal is no exception. Our proficiency in PHP and website design perfectly aligns with the scope of your project, ensuring a seamless integration between your Experience Cloud site and existing Service Cloud org while incorporating your branding elements harmoniously. With nearly two decades of experience, we have amassed tremendous knowledge in building self-service layouts and secure login systems that guarantee friction-free experiences for users. We'll implement searchable knowledge articles along with intuitive case creation and tracking mechanisms to enhance self-help functionalities. As a diligent team, we prioritize data security and will set up robust access protocols to protect sensitive internal information while still offering the necessary access rights to users. Once we complete the project, we won't leave you hanging. We're committed to empowering our clients with self-sufficiency post-launch too. We'll provide comprehensive admin notes or a walkthrough video to ensure you can easily maintain articles and settings on the platform going forward. Let CnELIndia put their wealth of experience to work for you; we promise a Salesforce Support Portal that exceeds your expectations!
€500 EUR in 7 days
9.1
9.1

This looks like a great fit, I will set up your Experience Cloud portal — branded site connected to your Service Cloud org, secure login with self-registration, knowledge article search, case creation and tracking, and a handover guide for your team to manage content post-launch. One thing I will configure early: guest user access rules and sharing sets scoped tightly to each customer's own cases and account. This prevents data leakage between portal users while keeping the experience smooth — no unnecessary permission prompts or visibility into other accounts' records. Questions: 1) Are you using a custom domain for the portal, and do you have SSL certificates ready, or should I plan for Salesforce-hosted domains? Looking forward to discussing further. Best regards, Kamran
€278 EUR in 13 days
8.4
8.4

Hi, Good Day Your project is a strong use case for Salesforce Experience Cloud because the focus is not only customer access, but creating a clean self-service support workflow that reduces direct support dependency while keeping the experience branded and secure. I can help configure and structure the Experience Cloud portal connected to your existing Service Cloud org with a focus on usability, security, and maintainability. My approach would include: * Experience Cloud site setup and integration with your existing Salesforce environment * Branded portal styling aligned with your company website and identity * Secure customer login and self-registration flow configuration * Knowledge base structure with searchable articles for self-service support * Case submission and tracking system for customer support requests * Proper roles, profiles, permissions, and sharing rules to ensure internal data security * Responsive layout optimized for desktop and mobile usage I also ensure: * Clean navigation and intuitive support flow * Friction-free customer onboarding experience * Structured permissions to separate customer and internal visibility correctly * Admin documentation or walkthrough video for future article and portal management The main goal will be building a professional customer support experience that is scalable, easy to maintain, and aligned with Salesforce best practices. Cheers, M Adeel,
€250 EUR in 2 days
8.1
8.1

Hello, I can help you set up a fully functional Salesforce Experience Cloud customer support portal connected to your existing Service Cloud org, designed to improve self-service, reduce support load, and provide a seamless branded experience for your customers. Experience I have worked on: Salesforce Service Cloud configurations Experience Cloud (Community) portals Case management workflows and automation Role-based access control and security models CRM-based customer self-service systems Why I’m a good fit for this project I focus on building clean, secure, and easy-to-maintain Salesforce portals that improve customer experience while keeping internal operations efficient and scalable. I can ensure your Experience Cloud portal is not only functional, but also intuitive and aligned with your brand. Looking forward to working with you. Best regards RAHEEL
€250 EUR in 7 days
8.1
8.1

★★★★★★ START NOW ★★★★★★ Message me so we talk in detail.. Hello, I can Setup Salesforce Support Portal perfectly !! I placed bid after checked your requirement if you want you can ask me any question regarding your requirement. I'm interested to work on your project. And don't worry about work. first check my work if you happy Then pay me. Please let me know if you require any detailed information. Waiting for your reply. I hope you response me. Thanks
€500 EUR in 7 days
7.5
7.5

Hi! I can help you with setting up the Experience Cloud portal connected to your Service Cloud org. The scope is clear and well thought out. From spinning up the site with branded templates to configuring self-registration, knowledge base search, case creation and tracking, plus locking down visibility with the right sharing rules, this is a solid project. I'm Edward, been doing this kind of work for over 10 years. I'll also put together a quick admin walkthrough so your team can manage articles and settings independently after handoff. Let me know if you want to discuss the details.
€580 EUR in 7 days
7.0
7.0

Hi I can configure your Salesforce Experience Cloud customer support portal and connect it cleanly with your existing Service Cloud setup. The main technical challenge is giving customers easy self-service access while keeping internal Salesforce data secure through the right roles, profiles, sharing rules, and object permissions. I have experience with Salesforce Experience Cloud, Service Cloud, Knowledge Base setup, Case Management, customer authentication, self-registration, Lightning pages, branded themes, and portal security configuration. My approach would be to create a branded portal where customers can log in, search knowledge articles, submit support cases, track case status, and contact your team when self-help is not enough. I would also configure secure access controls so customers only see their own relevant information while your internal Service Cloud data remains protected. The site styling can be aligned with your main website so the portal feels consistent and professional across the customer journey. After setup, I’ll provide clear admin notes or a walkthrough so your team can manage articles, users, and key portal settings after launch. Thanks, Hercules
€500 EUR in 7 days
6.6
6.6

Hello, I can help set up your Salesforce Experience Cloud support portal connected to your existing Service Cloud org, with branded styling, customer login/self-registration, searchable Knowledge, case creation/tracking, and a simple contact path for unresolved issues. I’ve worked on Salesforce Lightning and Service Cloud setups where secure sharing, profiles, roles, and customer access were important, so I’ll make sure customers only see what they should while your internal data stays protected. I can also provide clear admin notes or a short walkthrough so your team can manage articles and portal settings confidently after launch. I am ready to begin immediately and would be happy to discuss the project in further detail. Thanks, Teo
€300 EUR in 5 days
6.5
6.5

Hello, I can configure your Salesforce Experience Cloud customer support portal and connect it properly with your existing Service Cloud org. I’ll deliver: -New Experience Cloud site setup -Branded portal styling aligned with your main website -Secure customer login and self-registration -Searchable Knowledge article section -Case creation and case tracking flow -Clear contact/escalation option for unresolved issues -Roles, profiles, sharing rules, and permission setup -Testing for customer access and internal data privacy -Admin notes or walkthrough video for ongoing maintenance I have experience with Salesforce Experience Cloud, Service Cloud, Knowledge, Case Management, customer portals, profiles, permissions, and sharing rules. Estimated turnaround: 1–2 weeks, depending on branding and access complexity.
€250 EUR in 1 day
6.2
6.2

Hello, I can set up a branded Experience Cloud support portal connected to your Service Cloud. I will configure secure login and self-registration, searchable knowledge, case creation and tracking, roles and sharing rules, and provide admin notes or a short walkthrough video, and I can complete this in 2–3 weeks. Please provide org access, branding assets, and a list of required fields and user types to get started. Thanks, Sherman.
€500 EUR in 7 days
6.1
6.1

Hi, this portal needs to be configured around secure self-service, not just a branded Salesforce page. I can set up the Experience Cloud site, connect it with your existing Service Cloud org, configure customer login/self-registration, knowledge search, case creation, case tracking, and a clean support layout that matches your brand. I’ll also handle profiles, roles, sharing rules, and visibility settings carefully so customers only see the right records while internal data stays protected. Please share your current Service Cloud setup, branding assets, and whether Knowledge articles are already created or need structuring. Best regards, Waqas Ahmed
€500 EUR in 7 days
6.3
6.3

Hi, I’d be happy to help set up your Experience Cloud customer support portal. I’ve worked on Salesforce Experience Cloud and Service Cloud projects involving customer self-service portals, case management, secure login flows, and branded community experiences. I can help with: • Experience Cloud site setup connected to your existing Service Cloud org • Custom branding and styling to match your website • Customer login + self-registration configuration • Knowledge base search and case management setup • Roles, profiles, permission sets, and sharing rules for secure access • Admin documentation or a walkthrough video after deployment I’ve also worked with: • Knowledge Articles and Case Deflection • Custom Lightning components/LWC for portal enhancements • Experience Builder customization • Salesforce authentication and external user management Estimated turnaround: Around 5–8 days depending on branding complexity and content readiness. To get started, I would need: • Access to your Salesforce sandbox/org • Brand assets or website reference • Existing Knowledge setup details (if already configured) • Any preferred portal structure or examples you like I can start immediately and keep communication clear throughout the project. Looking forward to discussing the details. Thanks
€500 EUR in 7 days
6.1
6.1

Hi, I can set up your Salesforce Experience Cloud portal as a fully branded customer support hub connected to Service Cloud. I saw you need secure login self registration knowledge base case management and role based access and I have 7 plus years experience configuring Salesforce Service Cloud and Experience Cloud portals for customer self service workflows. I will build the site, apply branding, configure authentication and permissions, structure case and knowledge flows, and provide a clear admin walkthrough so your team can manage it easily after launch. Do you already have your Service Cloud data model and knowledge articles structured or should I help organize that as part of the setup Best Regards, Fizza Nadeem K
€250 EUR in 5 days
5.9
5.9

Hello, I came across your Salesforce Support Portal Setup and I am very interested in working with you. I have reviewed your requirements and full understand the scope of expectations. I specialize in PHP, Website Design, and have successfully delivered similar projects before. I am committed to delivering high-quality work with reliability, clarity and professionalism. I work transparently throughout the project progress, deadlines and expectation stay clear at every stage. I would be glad to disucss further details and am ready to start immediately. Looking forward to hearing from you. Regards. Anum
€250 EUR in 4 days
5.8
5.8

Hello dear, Greetings from MD. Toriqul Islam! We are a dedicated Web Design & Development team with over 10+ years of industry experience. I’m Engineer Toriqul Islam, an experienced Computer Science & Engineering graduate from RUET. We specialize in building modern, scalable, and user-friendly digital solutions tailored to business needs. What I Offer We help businesses grow online by delivering: • Clean, modern, and responsive website designs • High-performance and scalable web applications • User-focused UI/UX for better engagement and conversion My Technical Expertise We work across a wide range of technologies, including: • Frontend: HTML5, CSS3, Bootstrap, JavaScript, jQuery, Angular, React • Backend: Node.js, PHP, Laravel, .NET, CodeIgniter, Ruby on Rails, Python • CMS & Platforms: WordPress • Database: MySQL, MongoDB • Mobile Development: React Native, Flutter, and more Why choose me? ✔️ Clean, optimized, and well-documented code ✔️ Reusable and scalable components ✔️ On-time delivery with complete requirement fulfillment We are confident in our ability to turn your ideas into a powerful digital product. Let’s discuss your project and make it a success. Looking forward to working with you! Best Regards, Md. Toriqul Islam
€255 EUR in 5 days
5.9
5.9

I can set up and configure your Salesforce Experience Cloud site to function as a fully branded customer support portal tightly integrated with your existing Service Cloud org. This will include secure login/self-registration, knowledge base search, case creation and tracking, and role-based access controls to ensure customers only see the data intended for them. I’ll also align the portal UI with your brand so it feels seamless with your main website, while keeping the configuration clean and maintainable inside Salesforce best practices. Turnaround time: typically 5–10 business days depending on access, and I’ll include a short walkthrough so your team can easily manage articles and settings post-launch.
€500 EUR in 7 days
5.7
5.7

A good Experience Cloud portal should feel less like “Salesforce exposed to customers” and more like a polished support product that quietly reduces ticket volume. I’ve built Experience Cloud self-service portals connected to Service Cloud with branded UX, knowledge management, secure customer authentication, case tracking, and carefully controlled sharing/security models. I’d handle the full setup including site configuration, self-registration/login flows, Knowledge integration, case lifecycle visibility, responsive branding, and admin documentation/walkthroughs so your team can manage content confidently after launch. Your budget is realistic for a focused customer portal rollout. Estimated delivery: around 1–2 weeks depending on branding depth and existing Service Cloud structure.
€900 EUR in 10 days
5.7
5.7

As the CEO of Web Crest, I take pride in offering comprehensive technological solutions that efficiently meet our clients' needs. We've successfully developed and integrated similar Salesforce projects in our decade-long journey, vàs clearly demonstrated by examples such as a configurable customer support portal with self-service features. Harnessing my extensive experience with Salesforce's Experience Cloud, alongside the expertise of my skilled team members, I can provide you with a fully branded and seamless self-service space, significantly enhancing your customers' user experience. From secure login and self-registration to building core functionalities like knowledge articles search and case creation and tracking system, rest assured that every element of the support portal will be tailored to your company's specific requirements. Additionally, we will configure roles, profiles, and sharing rules meticulously to ensure restricted access to internal data while offering customers access only to what they need. Finally, our commitment isn't just until the completion of the project but extends post-go-live too - providing admin notes and walkthrough videos so that you can maintain settings yourself. By choosing us for this task, you not only benefit from our technical skills but also gain long-term technology partners devoted to ensuring that your digital tools continue to grow with your business.
€700 EUR in 5 days
5.2
5.2

Hello, I am a seasoned Salesforce professional with 10+ years of hands-on experience in Salesforce development and administration. Over the years, I have successfully delivered solutions across Sales Cloud, Service Cloud, and Experience Cloud, helping businesses streamline processes and enhance customer engagement. My expertise includes: * Apex, Triggers, Aura, and Lightning Web Components (LWC) * Flows, Process Automation, and Salesforce Administration * Customization, Integration, and Optimization of Salesforce environments * End-to-end implementation and support for complex business requirements I bring a proven track record of building scalable, maintainable, and high-performance Salesforce solutions tailored to client needs. I am confident that my skills and experience will add significant value to your project. Looking forward to collaborating and contributing to your success. Best regards, Arpit K.
€250 EUR in 3 days
5.4
5.4

Paris, Israel
Payment method verified
Member since Dec 29, 2022
₹12500-37500 INR
₹1500-12500 INR
$24 USD
$250-750 USD
€250-750 EUR
$250-750 USD
$30-250 USD
$250-750 USD
$500-1500 USD
₹37500-75000 INR
₹600-1500 INR
min €36 EUR / hour
£250-750 GBP
₹12500-37500 INR
₹600-1500 INR
$250-750 USD
₹12500-37500 INR
₹12500-37500 INR
£20-250 GBP
₹12500-37500 INR