# We'd like to look for someone who knows salesForce well to enhance our setup to make the best use of it. The modules we cares the most are:
1) Live Chat
2) Email-to-case and web-to-case
# A few issues that we'd like to fix:
1. Omni-channel agent status frequently become offline
2. Prevent order related emails become Email-to-case
3. How to differentiate a resolved case visually from case list, similar to email read/unread?
4. How to get notification when user email to a resolved case?
# Compare and recommend most suitable ERP system for us