We are [login to view URL], an e-commerce company focused on the sale of awnings, patio covers and related products for residential and commercial applications. We're passionate about helping our customers find the right product to improve their home or business, or succeed in their commercial project.
You will be providing customer support via phone and email, helping customers place orders, and performing several other tasks related to the day to day operation of the company. Fluency in English, and excellent writing skills, are required. Some home improvement, construction or supply chain experience would be helpful.
The working hours will be during USA Mountain Time business hours (9am to 6pm). We're looking for someone who is located in the Americas. We are a small, but growing company and are hoping for a long term collaboration.
Duties will include:
-Providing phone and email based customer support.
-Answering inbound sales calls and helping customers place orders over the phone, and answering product questions via email.
-Working with our suppliers to resolve customer issues, and make sure orders are processed and fulfilled in a timely and efficient manner.
-Entering invoices, updating spreadsheets, and other related tasks.