Fermé

Customer Service Representative

Provides quality service and information regarding various available products to inbound callers.

Responsibilities

Answer incoming telephone calls

Provide call completion and/or alternate solutions for the caller

Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion

Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Perform other duties as assigned by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing

Excellent customer service experience

Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information

Must be able to maintain a high level of confidentiality in dealing with customer information

Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism

Ability to establish and maintain effective working relationships with supervising personnel and co-workers

Ability to remain alert and ready to accept calls, even during periods of low call-volume

Ability to project and convey a positive, concerned, and professional image to customers

Ability to be adaptable and quickly adjust to change

Must be able to conduct data search efficiently and effectively while working within specific time constraints

Ability to maintain a well-organized work area

Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours

Concentrate and focus for extended periods of time

Cope with high-stress and changing environment

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

Compétences : PBX Asterisk, Service Clientèle, Ventes, Télémarketing, VoIP

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Concernant l'employeur :
( 0 commentaires ) New York, United States

Nº du projet : #18145172

34 freelance font une offre moyenne de $20/heure pour ce travail

rosellebugarin

I have been in the Telemarketing Industry for 7 years and my core foundation is Customer Service. I’ve handled inbound and outbound projects that also involve email handling, live chat and data-entry. I am an excellent Plus

$16 USD / heure
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6.1
AlexanderJordan

5 Years experience of B2B, B2C Calling, Customer Support and Sales dealing with top corporate and business heads via phone, email and chat client. Proficient in office productivity tools, in person and phone based co Plus

$20 USD / heure
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4.2
SonyaCai

Hi, My name is Sonya-Cai and I am writing this, willing and ready to be the best investment you have ever made on Freelancer.  I currently have 8 years working experience in the call center industry. This entails a l Plus

$22 USD / heure
(0 Commentaires)
0.0
brokenpossum5221

Hi there, I'm a very committed person and always make sure that I deliver the project on or before due date. I have a complete set of tools for home-based job such as high-speed internet connection, laptop and a heads Plus

$16 USD / heure
(0 Commentaires)
0.0
jenlightly

Hello. I am native Spanish speaker and I am fluent in English as well. About my experience: I have worked for bilingual campaigns for BPOs that works for USA and Canada during 2 years, in customer support in English Plus

$15 USD / heure
(0 Commentaires)
0.0
pawantyagi448

I am working fulltime as a customer representative from last 2 years. I know how to handle the customer and give them a better solution in a better way they want. I know how to make customer happy. Relevant Skills an Plus

$27 USD / heure
(0 Commentaires)
0.0
haikalmohamed198

I have been working for sales and customer services and started my career with as a sales executive in the real estate field and moved to Wisdek and started to deal with selling google search pages then started to work Plus

$22 USD / heure
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0.0
adnanahmedadi

We are a group of creative individuals working under the umbrella of Zeal Imperial, Located in Karachi Pakistan. We can provide call center services as well as we have highly qualified individuals who can create stunni Plus

$22 USD / heure
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0.0
shanksss

Dear client, we are well established service provider and company for your requirements, we are holding 120 seats , with various campaign, and handling virtual assistance.. we can negotiate your rates , please visit w Plus

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0.0
tariqeffendi

I have 22 years of IT customer support experience by managing many IT service Desks. I am ITIL certified and have considerable Avaya, Mitel and Nortel administration experience including VoIP. I am qualified to MBA Plus

$22 USD / heure
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0.0
Szertegia

Hello! (our bid is 8 dollars per hour) We are a premium contact center located in Mexico, 2 hours away from the border which means english, accent and communication skills are great. We have been in this business for Plus

$16 USD / heure
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0.0
manuelanandaraj

Hello there! My name is Manuel and being in customer service for almost nine years I have an amicable and professional telephone manner, and I have excellent listening, verbal, critical thinking, and written communi Plus

$22 USD / heure
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0.0
FPSCallCenTel

My name is Daisi and I am representing Focal Point Solutions. We manage teams of experienced phone handlers. We have teams of callers fully trained for either Customer Support, Tech Support, Sales and Customer Retentio Plus

$16 USD / heure
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0.0
Rocketfuel1

Hi i am native English and have common sense to perform tasks Since new to this with 0 feedback therefore i'am happy to offer my services for FREE 2 hrs in return for feedback/reviews Many thanks in advance

$22 USD / heure
(0 Commentaires)
0.0
crni2005

Hi I am from Europe and think that time difference is very good for this work. ALso can priovede 8h/day. Graduated psychologist.

$22 USD / heure
(0 Commentaires)
0.0
yusnoo5

Dear Recruiter, The job of a customer service (CS) representative is one of the most challenging jobs existing as you're constantly in contact with persons of varying backgrounds, education and temperament while mai Plus

$22 USD / heure
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0.0
cesargarin

Hi, my name is Cesar, I speak Spanish, English and Portuguese, I'm very friendly and i adapt to changes really quickly. I love helping people and i have experience on Facebook pages and contacting the customers directl Plus

$16 USD / heure
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0.0
kereih

Hey sir, My name is Kevin, I can be a customer service for support your customers, I can work on weekdays and weekends. I can speak using several languages ​​like English, Russian, indonesian And Germany. I hope I c Plus

$22 USD / heure
(0 Commentaires)
0.0
hermandanajr10

I am a representative of a BPO company with a pool of Customer Service Representative that are trained and experienced in customer support . We are a company that believes in the importance of reputation, ours – by pro Plus

$22 USD / heure
(0 Commentaires)
0.0
marttel

I am the best candidate for this project because I am a project manager for this type of projects. I work at a call center "marttel", where I lead a team of lead generators. Feel free to send me a message but also go Plus

$22 USD / heure
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0.0