Quality management discussion questions

I have a couple of cases that put you in a management scenarios and then ask a couple of questions.

total of 10 questions

the first 8 questions can be answered in less than a page and the last two will require one page minimum.

(Project size MAX 6 pages )


John Gill is a busy man. No matter how fast he works, it seems he’s always behind. Consequently, when an employee brings Gill a problem, he is not a good listener. He opens mail, answers the telephone, and constantly glances at his watch while the employee is talking. Because he does not listen well, John keeps being blindsided by new problems that seem to get more and more serious.

Discussion Questions

Discuss the following questions in class or outside of class with your fellow students:

1. What can John do to become a better listener? 

2. How might John’s poor listening skills be adding to his growing list of problems? 

Compétences : Rédaction scientifique, Rédaction de Rapport, Analyse des Affaires, Rédaction Technique, Management

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