You must complete the explanation by writing 2000 words (within 10%, ie 1800-2200 words) to answer the questions stated. You should include a reference list (which does not contribute towards your word count).
*Clarify SLA, OLA and UC
*I know that ITIL v3 refers to a 'CSI Register', while ITIL v4 has renamed it as a 'Continual Improvement Register', but whatever they are called do you agree with me that they sound like a waste of time?
*What is Knowledge Management and is it necessary for us
*What is the point of Service Portfolio Management?
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