The best writers for Call Center newsletters are those who can provide the reader with information regarding trends and successful strategies. I provide that insight.
With 15 years of experience in various call centers, I have worked my way "through the ranks" from first-level representative to managing a call center. I have helped expand call centers from having a team of 8 people to having multiple teams and shifts.
Along the way, I have learned the "ins and outs" of Call Center life, and have been able to develop training materials for the various centers in which I have been employed. Through these writings, I have helped prepare representatives and management for their positions, providing some humor along the way.
I would be honored to have the opportunity to help with your newsletter, and can provide you with quality articles regarding various aspects of Call Center life. Whether your target audience is front-line representatives, middle management, or executive level clientele, I can provide the content that you need in easy-to-read, humorous or serious styling.
I look forward to hearing from you and to getting started on your project. My bid is for one (1) article, and would be renewable at your discretion.