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OpenERP HelpDesk & Support module

We need an how-to documentation to make functional the helpdesk & support module in openerp6.

"Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer."

We also have configured the email gateway correctly, we need only the rule in "automated action" to create issue automatically from the customer email.

We need also a customization of a customer access to the webplatform where he can view his issues and can create manually other issue (not only by email).

We think for this last feature is need to customize groups and user and permission to menu and functions.

We can give all modules installed and versions (at request), to be able to recreate the same ambient.

Compétences : ERP, Python, SQL

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Concernant l'employeur :
( 16 commentaires ) pozzuoli, Italy

N° du projet : #1065903

7 freelance ont fait une offre moyenne de 236 $ pour ce travail

amsak

Placing bid

200 $ USD en 30 jours
(1 Commentaire)
2.4
kcns008

Thanks for invite us..... we can do this ...........

180 $ USD en 25 jours
(0 Commentaires)
0.0
david20052011

i can understand what u need, may i to help u to handle ur project

250 $ USD en 10 jours
(0 Commentaires)
0.0
viniciushax

I can do this. My main job is install and configure open source solutions. Lets solve this problem!

200 $ USD en 9 jours
(0 Commentaires)
0.0
openerptech

Hi, We are team of OpenERP4.2, 5.0, 6.0, Python, Django, JavaScript, JQuery experts with strong functional & technical expertise in ERP systems.

150 $ USD en 30 jours
(0 Commentaires)
0.0
amara85

Please see my PMB

170 $ USD en 15 jours
(0 Commentaires)
0.0
manojk72

I am freelancer having around 5 years experience in setting up the helpdesk management system for various customers.

500 $ USD en 4 jours
(0 Commentaires)
0.0