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I need an organised assistant to slot straight into our existing workflows and keep day-to-day operations running smoothly for our short-term rental portfolio. Your core focus will be three areas: guest communication, booking management, and light social-media touch-points that enhance the overall guest journey. Guest communication • You will reply to enquiries and in-house questions promptly through email, phone, and the messaging apps already connected to our PMS. Tone must stay warm, concise, and on-brand. • Typical touchpoints include pre-arrival info, mid-stay check-ins, and post-departure follow-ups. Booking management • Process new reservations as they land in the system, double-checking calendar sync and rate accuracy. • Tackle modifications or cancellations when needed, keeping both the platform notes and the internal tracker aligned. • Flag payment or security-deposit anomalies so nothing slips through the cracks. Task tracking & coordination You will log every action in our Trello board so teammates can see real-time status. When maintenance, housekeeping, or marketing tasks arise, assign the card to the right stakeholder and follow up until completion. Deliverables & success criteria • 100 % of guest messages acknowledged within 30 minutes between 8 a.m.–10 p.m. local time. • New bookings fully processed (confirmation, calendar check, task card) within 1 hour. • Weekly summary report outlining completed tasks, open issues, and any guest experience wins or pain points. We work with tools such as Airbnb/[login to view URL] extranets, Guesty, Trello, and Slack; prior exposure is a plus, but strong attention to detail and fast learning matter more. If you love a tidy workflow and enjoy delighting guests behind the scenes, I’d love to hear how you can make our operations even smoother.
Project ID: 40543555
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Active 5 days ago
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29 freelancers are bidding on average $33 USD/hour for this job

I have read the project's details and willing to serve you as a Virtual Assistant. I am an experienced Freelancer and have provided my services to lots of my satisfied clients. The tasks I performed while working as a Virtual Assistant included web research, data entry, data conversion, transcription, copy typing, customer service, online stores management, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
$25 USD in 40 days
4.5
4.5

Hi, I understand that managing a short-term rental portfolio is all about consistency and responsiveness. When guest communication, booking updates, and team coordination aren't handled efficiently, it can quickly impact guest satisfaction and daily operations. I have experience providing virtual assistance, customer support, data management, and workflow coordination. I'm comfortable working with Google Workspace, Trello, Slack, booking platforms, and quickly adapting to new systems like Guesty. I can ensure guest messages are handled promptly, bookings are processed accurately, calendars remain synchronized, and every task is tracked through your existing workflows. You'll also receive clear progress updates and organized weekly reports highlighting completed tasks, outstanding issues, and opportunities to improve the guest experience. Please take a look at my profile and client reviews—they reflect my reliability, attention to detail, and commitment to delivering high-quality work. I'm available to start immediately and would love to help keep your operations running smoothly. Best Regards, Roman S.
$38 USD in 40 days
4.6
4.6

Hi there, In a world where, thankfully, technology is dominating the market, it's really refreshing to see you place so much emphasis on human touch. Hi, I'm Vijay, a Senior Software Architect and Full-Stack Developer with 20+ years of experience in developing efficient systems and maintaining high-quality databases. Your vacation rental portfolio requires an individual who can effectively handle guest communication, booking management, and task coordination, which are all areas where my skills thrive. I am well versed in customer service and project management—an amalgamation that guarantees smooth operations and addresses any pain points in real-time. Alongside my technical skills, I bring to the table a keen eye for detail and a meticulous approach to work - exactly what’s needed for fulfilling your deliverables effectively. With my expertise in .NET Core and AI-enhanced business applications, I am confident that I can help automate your workflows further while maintaining the warm personal touch you value. Let’s connect and discuss how we can make your operations smoother and delight both you and your valuable guests even more! Regards Vijay
$25 USD in 40 days
4.8
4.8

I understand you need an organized assistant to handle guest communication, booking management, and light social media for your short-term rental portfolio, maintaining a warm and concise on-brand tone across email, phone, and PMS messaging apps. I've successfully managed guest relations and booking operations for a portfolio of 15+ Airbnb properties, reducing response times by 40% and increasing positive review scores by 15%. My approach involves utilizing your existing PMS (please specify which one) to manage inquiries and booking confirmations. I'll set up templated responses for common questions (pre-arrival, mid-stay, post-departure) within the PMS for efficiency, while personalizing each interaction. For social media, I’ll draft and schedule engaging posts (e.g., local tips, property highlights) using Canva and Buffer. Will you provide a style guide or existing brand voice documentation for social media content? Ready to start as soon as you confirm scope.
$37 USD in 7 days
3.8
3.8

$34 USD in 30 days
4.7
4.7

Hey, the 30-minute guest response target and keeping every booking synced across your PMS and Trello really stood out. I'm organized, comfortable following established workflows, and I'd keep reservations, guest communication, and task tracking moving without things falling through the cracks. The biggest part of this role is staying consistent during busy periods while keeping guests informed and the team updated. Which PMS are you using now, and how many properties are currently in your portfolio?
$25 USD in 30 days
1.5
1.5

Hi there, I just read your posting. It sounds like you need an experienced software engineer who can help build, improve, and maintain a reliable solution using Social Media Management, Customer Service, MySQL, Email Handling and Project Management. I am a software engineer with 12+ years of experience designing and developing web, cloud, automation, and enterprise applications. I specialize in building scalable, maintainable, and production-ready solutions while ensuring high code quality, performance, security, and long-term stability. I can help review your requirements, identify the most effective technical approach, and implement the solution professionally. Whether the work involves backend development, frontend development, API integrations, cloud infrastructure, databases, automation, AI solutions, troubleshooting, performance optimization, or system architecture, I can help deliver the project successfully. I focus on clear communication, clean code, and practical solutions that align with business goals. My objective is not only to complete the immediate task but also to create a solution that is easy to maintain and extend in the future. Let me know if my profile looks interesting, and we can set up a time to talk. Best regards, Elijah M.
$35 USD in 34 days
0.4
0.4

Your need for seamless guest communication and booking management resonates strongly with my experience streamlining operations for similar vacation rental portfolios. I've successfully implemented automated response frameworks and centralized messaging systems to ensure consistent, on-brand guest interactions, mirroring the prompt replies you require. My approach leverages a robust understanding of PMS integration and efficient workflow management. I'll utilize your existing communication channels (email, phone, PMS messaging apps) and implement templated responses for common inquiries, while maintaining a warm, concise, and on-brand tone. For booking management, I'll ensure all reservations are accurately logged and updated in real-time, minimizing errors and maximizing occupancy. Light social media touch-points will be handled through pre-scheduled engaging content that complements the guest journey. To ensure the best fit, could you clarify your current PMS system and any specific guest communication workflows you'd like prioritized for automation? I'm eager to discuss how my skills can directly address your operational needs.
$37 USD in 7 days
0.0
0.0

Hi, I hope you're doing well. I have carefully reviewed your project, Vacation Rental Operations Support, and I'm confident I can deliver a high quality solution tailored to your requirements. I'm a Full Stack Developer with 5+ years of experience building websites, SaaS platforms, AI powered applications, automation tools, web scrapers, lead generation systems, and custom software. I focus on delivering reliable, high quality solutions that meet business objectives while maintaining accuracy, performance, and scalability. I'd be happy to discuss your project in more detail and recommend the best approach before we get started. I look forward to working with you. Best regards, Adnan Hussain Full Stack Developer | Technical Fixes | AI Automation | Lead Generation & Extraction Expert | Websites Dev
$25 USD in 3 days
0.0
0.0

Hi, I will seamlessly integrate into your workflows to enhance guest communication, manage bookings, and streamline task coordination for your short-term rental portfolio. With experience in tools like Guesty and Trello, I’ll ensure prompt responses to guest inquiries, maintaining a warm and on-brand tone throughout. For booking management, I will accurately process reservations and manage changes while keeping everything aligned in your systems. I’ll ensure that all guest messages are acknowledged within your specified timeframe and that new bookings are processed swiftly. I understand the importance of clear task tracking, so I’ll utilize Trello to log every action and ensure that all team members are updated on task statuses. My focus will be on delivering detailed weekly reports that highlight successes and areas for improvement in the guest experience. Are there specific metrics you currently track for guest satisfaction? What tools do you find most effective for team coordination? I’m ready to start immediately to optimize your operations smoothly. Thank you.
$39 USD in 40 days
0.0
0.0

Greetings, I came across a small vacation rental company called Cozy Stays, which focuses on providing a memorable experience for their guests. During my time there, I managed daily operations and maintained smooth guest interactions, much like what you're looking for. In my role, I handled guest communications, ensuring prompt and friendly responses to inquiries, from pre-arrival details to post-departure follow-ups. I also managed booking tasks, keeping calendars updated and addressing any changes or cancellations while ensuring everything was in sync. My experience with task tracking on Trello allowed me to coordinate with team members effectively, ensuring that every maintenance and housekeeping task was completed on time. I thrive in organized environments and take pride in delivering exceptional guest experiences behind the scenes.
$50 USD in 9 days
0.0
0.0

Hi Khawaja Zahid here from Pakistan, i have 9 years of work experience in E-commerce website including all administrative task, Email,Live Chat, CRM Operation, Customer Support
$38 USD in 40 days
0.0
0.0

Dari kebiasaan saya yang suka berbicara di depan banyak orang,membuat Saya ahli dalam bidang komunikasi terutama antar sesama/klien
$25 USD in 12 days
0.0
0.0

Medellín, Colombia
Member since Jun 27, 2026
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$250-750 USD
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$30-250 USD
$30-250 USD