Lead Management System for Call Center (Expert Needed)
We are looking for a consultant and integration expert for our call center lead management systems. We currently have a 10 seat internet call center and drive leads primarily through PPC. Calls come in for several businesses/product lines that we handle.
Our lead systems are a mix of home grown and vendors. Currently we use:
-Inside Sales for our dialer, though we will most likely be moving to 59
-IfByPhone for number allocation
-A custom .net application for internet lead capture management
We need to move our call center to also handle inbound calls from things like DRTV, print ads, direct mail, and so forth as well as outbound calls from lead lists...with awesome tracking and management. The system should be able to scale.
We're looking for someone who has been through this project and can serve as a consultant as we move forward, to provide another voice. We have internal people who have experience with this type of thing but are looking to also have someone from the outside involved.
Bid prices will mostly be ignored at this point, and are expected to be revised before being accepted.
What we're looking for at this point is good candidates to talk to before we firm up fees and such.
It is critical that you have plenty of experience with this, if you do not...don't bother posting.
Please tell us about yourself and your experience in the PMB, and include your resume. We will call references.
- Extensive integrated call center experience at the strategic, architectural, and implementation levels
- Ability to keep and update records
- Available via instant messaging and VoIP, at a minimum.
- Willingness to give frequent updates on work being done
- Good organizational skills and work habits
- Ability to work well on your own, while meeting deadlines and quotas
- Consistency - it is important that you be able to keep up with the work as you will be part of a larger process and others will depend on this
- Resume and work samples.
- English communications skills (grammatical as well as verbal).
***Please do not apply if you:
- Do not have a resume/cv, and/or a list of projects you have worked on/successfully completed.
- Do not meet all of the requirements listed.
We are an established consulting firm with extensive outsourcing experience. Over the last 20 years we have hired hundreds of individuals around the world.