The system will have a desktop (running Windows) and a web interface with a database and will be used for the exchange of messages between the local offices of a company using secured channels .
This is going to be a multi-module platform which will process the incoming and outgoing enquiries from different company offices, but which use different message patterns and different software platforms to generate these messages.
From an operational point of view the project will have the following utilities:
- Record and save the incoming/outgoing messages (enquiries) from the local offices.
- A module to keep record of the time needed to solve the enquiry by the user which received the enquiry.
- Generate statistics
- A fast search engine to locate, filter and find specific files or text depending on parameters entered, searching in messages and in files/attachments.
- Standard but editable templates for outgoing messages as response to the incoming requirements
- Attach all type of format files.
- Interconnection channels with other offices via secured channels, SSL, VPN, etc. and adapting them to the IN bound format of our system. Also adapt the OUT bound message format and connection type according to the type/format used by the receiving office
- Access to the system according to security levels of the users
- View searched messages in a window next to the search results
- View search logs and other detailed activity logs
The main platform of the system will be extremely flexible for future adjustments and will make it possible to connect new modules to it if necessary.
Therefore the structure of the system will look like this: the main platform will be the one to which all the other modules will be attached.
The functionality: the main platform will authorize the users to which modules it has access to according to its security/access level and what operations it can perform in those modules.
The main benefits of using this system will be:
- Fast access to the IN bound messages/threads from other offices (6 per total)
-Secure access to the information according to the level of the user.
-Generating statistics for the activity performed in each of the modules (each office will be connected to the main platform via a separate module because each of them use different ways to communicate/ways to secure the messages and the format of the messages), per user, per group of user, per type of message, date, text, Inbound and Outbound references, message number, reports per all the modules altogether, and so on.
- an interaction of all the modules (which represent each office, because of the different way to communicate messages). The main platform will be an easy way to have them all glued together and to send messages outbound using the inbound type of template.
- more then one user can work on one message
- local users can also send to each other internal messages with reference to the enquiry coming from one of the offices, attach files and so on.
- Function that will help users to respect the terms of solving an inbound/outbound enquiry, give adjustable reminders, alarms to higher users, and so on.
MORE DETAILS IN ATTACHMENT
20 freelance font une offre moyenne de €6749 pour ce travail
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