I want to remove malware from my website. Please find below message gotten from my domain company:
Your customer number: 501348116
Your contract number: 61503024
Your reference number: AB112728484
Dear Temmy Onifad,
As stated in our previous email, here is the follow-up with our analysis.
You will find the complete list of all malicious files from our analysis in the following log file here:
[login to view URL]
The following measures will be necessary in order to restore security to your 1&1 IONOS contract:
(A) Disinfecting or deleting the malicious files
1. Open the indicated link in your browser and use the access data for your primary FTP user for authentication. Alternatively, you may also use an FTP client (such as FileZilla) to open the file in the ./logs/forensic/ directory.
2. The log file will contain additional information about the malicious files. Please follow the instructions indicated there.
3. To make your website accessible again, change the permissions from 200 to 604 after cleaning up the files. For directories, change the permissions from 700 to 705. Your website will only be able to be displayed properly after these changes have been made.
Are you uncertain where you should start? Would you like to have your website cleaned as quickly as possible? For a fee, our Data Cleanup Service can clean your website before you know it. Please note: This service is only available to US customers.
Our experts will answer all of your questions about this service and are available Monday-Friday, 9:00 AM - 5:00 PM EST at 1-866-991-2631 (toll-free in the US and Canada).
Alternatively, you can simply reply to this e-mail. When doing so, please quote our reference [Ticket AB112728484] in your message.
(B) How to protect yourself in the future
1. If you are using a CMS like WordPress or Joomla for example, we recommend updating these systems, including plugins and themes, to the most recent versions.
2. For security purposes, change your passwords in case this information has been captured by third parties.
3. Make sure that your device (PC, Mac, tablet or smartphone) has not been infected with malicious software. You will find a selection of free anti-virus scanners for removing malicious software by clicking the following link:
[login to view URL]
Thank you for your cooperation in making sure that your website is secure.
1&1 IONOS Inc.
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