Terminé

To make system for automatic confirmation/denial of orders from existing customer via IVR, Email, SMS

1. Web portal to store contact list of customers. It can be uploaded via csv/excel upload or can have form to enter manually. Store customer basic info (name, address, Phone number) and items, quantity, refill date. User responsible to process the order, how the customer wants to be contacted phone text or email, when being contacted by text or email it should contain a link to an order form with the customer's order info where the customer can log in and see it.

2. Dashboard showing Recent/Today customers contacted, their order status

3. Report for following

• All calls made, all text sent, all email sent.

• Each call, sms, email status like delivered, not delivered etc

• Each customer’s order status like accepted, denied, changed

4. IVR outbound calls: Call customers when their order is due for refill, customers should have option to confirm order by pressing 1, once order is confirmed status should change on dashboard to confirmed if they did not pick up call secondary number, and call back in 3 hours, as long the order was not confirmed orders should show pending on dash board. If they want to make changes on the phone IVR they should press 2 to and connect to live agent. (to connect to our phone system)

*we should always have options to change the greeting and add numbers to press Etc.

Compétences : Excel, Javascript, MySQL, PHP, Architecture Logicielle

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Concernant l'employeur :
( 0 commentaires ) Brooklyn, United States

Nº du projet : #17332194

Décerné à:

abusayed2004

Hello, as per discussion I have done. Bid. Project will be completed within 7 days.

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5.3

11 freelance font une offre moyenne de $453 pour ce travail

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6.7
SilentStarMagic

hello,sir. I'm a professional programmer with 6 years of experience. I've already done this kind of project before. If you award me, I'll implement all of your requirements in a short time. To make system for automati Plus

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4.9
pixelonline

1. hi we can develop complete system with twilio API, where you will be able to setup automated call confirmation and all kind of IVR options, Please send a message so we can discuss complete task list.

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5.0
pindianwebhub

Dear hiring manager, Hope you are doing well! I am a professional Web developer. I have gone through the project description. As per the given brief you are looking for a Web expert cum Designer to build a site Plus

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5.0
graphicsexpert07

Hello sir, I've seen the project summary and ready to help you for your dream job. I can assure you that your logo design will be very unique, creative, nice and eye catching to the viewers. I have a vast experience a Plus

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4.7
kvsatya

Hello i have required experience build the portal with technologies you will love you to use thanks. I can write fast and perfomant code.

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2.1
deepd0742

Hello, I read through the job details extremely carefully and I am absolutely sure that I can do the project very well. We are the team of 7 employees and over past 5 years we have completed 100+ projects in web Plus

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2.1
superbpartner

Dear employer, I am an experienced in programming and I'm sure I can complete your project asap. Please contact me and tell about your job details. I promise a high quality and punctual work. Thanks. To make system fo Plus

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