The program, MATLAB preferably with GUI, simply needs to determine whether the audio input(english/tagalog/taglish), one minute long, expresses angry or neutral emotion, and detects the following keywords: billing, disconnection, lack of knowledge, long processing, no connection, poor service. Use Support Vector Machine as classifier.
Indicate on how to train the machine in case training samples for emotion recognition or keywords will be added in the future.
The analysis of the audio input will be displayed; features, the emotion exhibited and keyword that is present.
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matlab consultor for more than 10 years phd(c) and msc in computer science electronic enginner cv at http://scienti.colciencias.gov.co:8081/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001354914