Terminé

Create a Survey module to measure customer satisfaction levels for our call center agents services.

Current software versions:

FreePBX: [login to view URL]

Asterisk: 13.11.2

Project Description : .

After a call, our Call Center Agents will

transfer a customer call to an extension

where the survey should be executed.

Survey will consist of 2 fixed questions.

We need to be able to define the Survey

number and Name, then record the

questions and select valid answers for the 2

questions (They will be numeric, 1 digit).

Like 1 to 2, 1 to 5, etc. And later be able to

change/edit those questions and valid

answers. All configuration should be done

via a web page in the same

FreePBX/Asterisk server that uses Apache.

Results should be stored in a new table

within the same MySQL database we have

in our asterisk box. The database should

contain:

+ Survey number

+ Survey name

+ Agent (Extension) that fired the survey

+ Queue that fired the survey

+ Date and Time

+ Caller id from original customer call

+ Asterisk call id (To identify call recording)

+ Question 1 result (Numeric 1 to 5)

+ Question 2 result (Numeric 1 to 5)

Result can be export to Excel.

Project Description

We require an IVR phone survey module that can be used to evaluate the

quality of customer support calls and agents. At the end of the call an agent will ask the customer

if they are prepared to answer a short survey and the call will be transfered to the survey module.

The customer will be asked questions and asked to press the appropriate number key to indicate

their response.

Detailed requirements:

* Must be delivered as a FreePBX module compatible

* Must be configurable through a web page on the FreePBX web interface

* Configurable features must include: number of questions, range of values for response

* Results will be stored in a MySQL database with information on the call, the agent, the

questions and the answers to the questions

* There will be a web interface to display the result for each question across multiple agents and

can be export to excel.

* Changing the questions will not invalidate the data in the database

Compétences : PBX Asterisk, Linux, MySQL, PHP, VoIP

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Concernant l'employeur :
( 1 commentaire ) Jeddah, Saudi Arabia

Nº du projet : #18922384

Décerné à:

Erewin

hello, i have enough knowledge in freepbx to do all except integrate woth freepbx web panel. it should be easy for php developer. i will hire my friend for integrate web page, as module freepbx. be free to ask me any q Plus

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5.2

9 freelance font une offre moyenne de $573 pour ce travail

kingAsterisk

hello, We are already providing support 24*7 to our client. we have +11 year experience in Asterisk + freepbx. We Expertes in Asterisk, vicidial, A2billing, FreePBX, Voicebroadcasting & SMS Broadcasting, Callce Plus

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6.2
ngxperts

Hi, I can get the required system developed, it can take survey and give you reports based on that survey, it can even allow you to listen to the call recordings on the same page, if you want we can even have the us Plus

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6.7
symaticssolution

webrtc softphone Dear Client, Greetings! I have gone through your job post and excited to take this opportunity create a webrtc audio softphone in a web page connected to asterisk serve to make calls on land Plus

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sayootech

Hey, Greeting of the day, [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] booking transport [login to view URL] Plus

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6.2
nbprince

Hi dear employer, yes I can create this module at your website and it will also have function to export to csv format

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5.4
ZawnTechnologies

Greetings I have gone through the project description and i have great expertise with Asterisk PBX, Linux, MySQL, PHP, VoIP. You are welcome to chat with me so that we can discuss in detail. Hi aaab77! Please Send me a Plus

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HoneyApplePie

Hi aaab77 I've checked your job post Create a Survey module to measure customer satisfaction levels for our call center agents services. and I am much interested to assist you on requirement . I'll provide you with t Plus

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