Create a Survey module to measure customer satisfaction levels for our call center agents services.

Terminé Publié le il y a 5 ans Paiement à la livraison
Terminé Paiement à la livraison

Current software versions:

FreePBX: [login to view URL]

Asterisk: 13.11.2

Project Description : .

After a call, our Call Center Agents will

transfer a customer call to an extension

where the survey should be executed.

Survey will consist of 2 fixed questions.

We need to be able to define the Survey

number and Name, then record the

questions and select valid answers for the 2

questions (They will be numeric, 1 digit).

Like 1 to 2, 1 to 5, etc. And later be able to

change/edit those questions and valid

answers. All configuration should be done

via a web page in the same

FreePBX/Asterisk server that uses Apache.

Results should be stored in a new table

within the same MySQL database we have

in our asterisk box. The database should

contain:

+ Survey number

+ Survey name

+ Agent (Extension) that fired the survey

+ Queue that fired the survey

+ Date and Time

+ Caller id from original customer call

+ Asterisk call id (To identify call recording)

+ Question 1 result (Numeric 1 to 5)

+ Question 2 result (Numeric 1 to 5)

Result can be export to Excel.

Project Description

We require an IVR phone survey module that can be used to evaluate the

quality of customer support calls and agents. At the end of the call an agent will ask the customer

if they are prepared to answer a short survey and the call will be transfered to the survey module.

The customer will be asked questions and asked to press the appropriate number key to indicate

their response.

Detailed requirements:

* Must be delivered as a FreePBX module compatible

* Must be configurable through a web page on the FreePBX web interface

* Configurable features must include: number of questions, range of values for response

* Results will be stored in a MySQL database with information on the call, the agent, the

questions and the answers to the questions

* There will be a web interface to display the result for each question across multiple agents and

can be export to excel.

* Changing the questions will not invalidate the data in the database

PBX Asterisk Linux MySQL PHP VoIP

Nº du projet : #18922384

À propos du projet

9 propositions Projet à distance Actif il y a 5 ans

Décerné à:

Erewin

hello, i have enough knowledge in freepbx to do all except integrate woth freepbx web panel. it should be easy for php developer. i will hire my friend for integrate web page, as module freepbx. be free to ask me any q Plus

%selectedBids___i_sum_sub_7% %project_currencyDetails_sign_sub_8% USD en 30 jours
(21 Commentaires)
5.2

9 freelances font une offre moyenne de 573 $ pour ce travail

ngxperts

Hi, I can get the required system developed, it can take survey and give you reports based on that survey, it can even allow you to listen to the call recordings on the same page, if you want we can even have the us Plus

$750 USD en 12 jours
(61 Commentaires)
6.7
nbprince

Hi dear employer, yes I can create this module at your website and it will also have function to export to csv format

$300 USD en 10 jours
(40 Commentaires)
5.4
ZawnTechnologies

Greetings I have gone through the project description and i have great expertise with Asterisk PBX, Linux, MySQL, PHP, VoIP. You are welcome to chat with me so that we can discuss in detail. Hi aaab77! Please Send me a Plus

$555 USD en 14 jours
(6 Commentaires)
5.4