I am looking for a remote connect software set that will be 2 programs:
Support Request Program
- app for client to share their computer screen and keyboard and mouse control, disable background, full screen option, collect reboot credentials, reconnect on reboot, allow url push and have chat function
Support Technician Program
- app for support technician to connect with multiple clients simutaneously (toggle to each client) allow for chat function, collect reboot creds, push urls and chat... technician can give a connect to to support client to enable connection
the technician software will have a license that can be revoked from a central online server.
there will be other features, but this is essential the tool set we are looking for.
it will be similar to LogMeIn or other remote connection services in function.
Should be compatible with Windows XP to Windows 10