Fermé

Callcenter Application

Outbound:

-Realtime Monitor - here we can see the agents realtime

-Scoreboard - Overview of top 10 agents

-Manage Dialer - Here i can give a boost to dialer & and the list what i have imported, i can choos to call randomize or begin with the oldest data or with the new imported data etc.

-Manage Resultcodes - I can add here a resultcode to any projects what i have selected.

-Search Records - I can find here any record in the database per project.

-Search CDR - with the phone number i can see a record when its called and how many time its called by the dialer.

-Download Recordings - I can download here records from the server.

-Recordings - i can listen here the whole conversation and even edit the resultcode of this client (what i mean with edit is example: From sale i can set it to Negative or canceled)

Inbound:

-Inbound Monitor - I can see here who is calling for the inbound but i can see this agents also in outbound real time monitor. only in inbound monitor can i see the inbound agents.

-Allow Incoming Line - I can choose here which project to allow the inbound and choose the agent who can get only the inbounds

-Sevice Level Report

Manage Projects:

-Manage Projects - Building projects, setting up Phone Number, Selecting the dialer like, Predictive Dialer, Preview Dialer, setting up the country code for phone numbers, Auto Recording, Durability Records in Days

-Overview Data - See the Imported Data Per Project

-Import Data - Importing and deduplicating data and its not importing de duplicates but option to export the duplicates

-Export Data - Exporting the sales or choosen resultcodes with many filters... i can show this later with images or teamviewer

-Delete Data - i can import data and the system only reads the data, and i can select headers from the file and database and say, if the phone number excist then set all to resultcode: Sale.

-Update Imported Data - I can update the updated phone number by selecting the headers of the file and DB and updating the list into the DB

-BlackList (Do Not Call)

-Deduplicate Blacklist - Reading the file and exports the file that does not excist in BlackList

Manage Callcenter:

-Email Templates - Each campaign can add a mail template and in this section they can set up the mail adres and the email template that has to be send, but the mail template can also be personalised

-SMS Templates - MessageBird via API

-Script Editor - Here we can make the scripts and add almost any option with HTML/PHP but the resultcodes must be selected in this Script Editor. when the script is done, you can select this script in "Manage Projects"

-Script Player - We can play the project without log in in the user account

Manage Agents:

-Add/Edit Accounts - adding account and selecting permissions

-Account Permissions - example Coaches are only enable to see the real time monitor and agent reports

-Accounts - here we can view the deleted users and the whole information that is imported when we did make the account

-Add Projects - i can even choose of the agent is allowed in a project or not, if not so the system will block and cant log in. but its every time automticaly allowed to all projects

-Agent Groups - i can add here agents in groep.. we have 4 callcenters in citys so we can add each agent in a group with the name of the citys

Reports:

-Logged In Time - i can see here the whole time they logged in

-Agent Hours - i can see which days the agent has logged in

-Resultcodes Report - here i can see between date filters and projects (each projects has different resultcodes) and see here like 77 voicemails 120 not interested

-CDR

-Batch Report - here i can see how good the imported data is.

Ex.

data A) 20 sales

Data B) 10 sales

-Agent Report

Settings:

-Sip Trunk

Compétences : PBX Asterisk, Javascript, PHP, Architecture Logicielle, VoIP

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Concernant l'employeur :
( 0 commentaires ) Kayseri, Turkey

Nº du projet : #17402075

48 freelance font une offre moyenne de €2640 pour ce travail

r4rony

Hello, I have checked your requirement, We will design and develop A Call center application with all features which you have mentioned and ready to start this project. We will complete your each & every required ta Plus

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gopalvora

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pointlogic

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hiretechexperts

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vpnsolution

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mmadi

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shankarmorwal

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AzzkaNoor

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WebnAppExperts

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abusayed2004

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maxpl

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larymonata

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harishparas

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