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I run an online betting platform and I’m looking for a customer-support professional who can handle all inquiries in Turkish. The day-to-day focus is on canlı destek and e-posta desteği: greeting players in live chat, solving account or payment questions, and following up by email when an issue needs a bit more detail. If your background covers sports betting, casino, e-spor—or any mix of the three—that familiarity will help you connect with our users more naturally, but it isn’t a strict requirement. What really matters is that you write clearly in Turkish, think fast under pressure, and keep a friendly tone no matter how many tickets are waiting. You’ll log in to our chat and mail platforms during agreed shifts, document each conversation, and escalate only the cases that truly require technical intervention. I’ll provide all brand guidelines, FAQ material, and direct access to our internal knowledge base so you’re never guessing at answers. Interested? Tell me about similar live-chat or email queues you’ve handled, your usual response times, and when you could start.
Project ID: 40564522
21 proposals
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Active 1 day ago
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21 freelancers are bidding on average $21 USD/hour for this job

Hello " Lets Gets Started, You are looking for Betting Site Turkish Support Agent casino bahis I know you have several tempting proposals here, but I guarantee you to be impressed by my work. I have various skills in Documentation, Customer Support, Customer Experience, Turkish Translator, Website Design, Technical Support, PHP, Email Handling, Customer Service and Graphic Design. If you give me this chance you will be impressed, because I guarantee that I will meet your expectations. I invite you to get a look at my portfolio You Can see it from here : https://www.freelancer.com/u/sahildogra222 If you have any questions or queries, do not hesitate to contact me. I hope to start working with you. With regards! Sahil
$49 USD in 39 days
8.4
8.4

Hi There!!! ★★★★ ( Project GOAL: Provide professional Turkish live chat and email support for your betting platform with fast, accurate, and customer-friendly responses. ) ★★★★ I've read your project carefully and understand you need a reliable Turkish-speaking support agent to manage canlı destek and e-posta desteği, assist users with account and payment queries, document interactions, and escalate technical issues only when necessary. The focus is delivering fast, friendly, and consistent customer support. ⚜ Turkish live chat support ⚜ Email ticket handling & follow-ups ⚜ Account & payment assistance ⚜ Ticket documentation & CRM updates ⚜ FAQ & knowledge base management ⚜ Issue escalation when required ⚜ Professional customer experience I have experience supporting customer service workflows, managing live chat systems, email queues, and CRM documentation while maintaining quick response times and high customer satisfaction. I work in a structured, detail-oriented manner and adapt quickly to new platforms and internal processes. I can start imediately and ensure every interaction reflects your brand professionally. I'd be happy to discuss your shift schedule, support tools, and expected response-time goals. Looking forward to contributing to your team. Warm Regards, Farhin B.
$15 USD in 40 days
6.6
6.6

Merhaba, canlı destek ve e‑posta yoluyla Türkçe müşteri sorularını yönetmek için başvuruyorum. Betting/kumar tarafında daha önce çalıştıysam (veya benzer kuyruklarda), kullanıcıların hesap ve ödeme sorunlarını hızlıca anlayıp doğru yönlendirme yapıyorum; canlı sohbette kısa, e‑postada net ve takip edilebilir cevaplar veriyorum. Bu işte kritik olan yoğunlukta bile sakin kalmak ve her görüşmeyi kayda geçirmek. - Canlı destek: selamlama, sorun tespiti, gerekli kontroller, doğru FAQ/KB maddeleriyle yanıt - E‑posta: konu bazlı cevap, eksik bilgi istenmesi ve gerektiğinde teknik ekibe eskalasyon - Her gün: bilet/çözüm özetleri ve bekleyenler için follow‑up Şu anki iş yükümle vardiyalara uyum sağlayabilirim ve ilk haftadan itibaren ritmi oturturum. İyi çalışmalar dilerim, Slavko
$15 USD in 16 days
5.7
5.7

Hi, I can handle Turkish live chat and email support for your betting platform with a clear, calm, and friendly tone. I would follow your FAQ, brand guidelines, and internal knowledge base to help users with account questions, payment issues, bonuses, deposits/withdrawals, and general platform guidance, while documenting each conversation properly. I can also manage queues during agreed shifts, keep response times tight, and escalate only cases that need technical or account-level intervention. Betting, casino, and e-sports terminology can be handled naturally, and I would keep communication professional even during high-volume periods. Question 1: What live chat and email tools do you use: Zendesk, Intercom, Freshdesk, LiveChat, or another platform? Question 2: Which shift hours and timezone do you need covered? Regards, Houssame
$20 USD in 40 days
5.3
5.3

Türkçe müşteri desteği sağlayarak canlı destek (canlı sohbet) ve e-posta trafiğini düzenli şekilde yöneteceğim. Hesap, para yatırma/çekim ve genel casino bahis sorularında hızlı ve net yanıtlar verip her görüşmeyi kayıt altına alacağım. Aynı anda birden fazla bilet beklese de sıra, önceliklendirme ve beklenen yanıt süresini koruyarak oyunculara tutarlı bir deneyim sunacağım. Teknik müdahale gerektiren durumları ise belirtilen akışa uygun biçimde zamanında eskale edeceğim. Sağladığınız marka rehberi, SSS dokümanları ve iç bilgi tabanıyla bilgiyi doğrulayarak uydurma yerine somut çözümlerle ilerleyeceğim. Spor bahis / casino bahis / e-spor temalı platformlarda geçen soru-yanıt düzeniyle uyumlu çalışmaya odaklanıyorum.
$20 USD in 39 days
3.7
3.7

Hi, I can complete this efficiently and on time. As a seasoned customer support professional fluent in Turkish, I specialize in providing exceptional canlı destek and e-posta desteği services for online platforms. With a background in sports betting, casino, and e-sports, I understand the nuances of the industry and can effectively engage with users. I have experience handling live-chat and email queues, ensuring prompt responses and maintaining a friendly tone even under pressure. I excel at documenting conversations, escalating technical issues when necessary, and adhering to brand guidelines. I am eager to leverage my skills to enhance your online betting platform's customer support in Turkish. I look forward to discussing my relevant experience, response times, and availability to start. Let's connect and explore how I can contribute to your team. I have a few technical questions and some recommendations that I believe could improve the overall solution. I'd appreciate it if you could send me a message through chat so we can discuss them in more detail. Cheers, Yuan.C
$25 USD in 40 days
3.3
3.3

Experienced in customer support and fluent in Turkish, I excel at handling live chat and email inquiries efficiently. My background in telecom and online customer service has honed my ability to think quickly under pressure, ensuring friendly and clear communication. I am familiar with the casino and betting industry, which helps me connect more naturally with users. I will set up detailed documentation processes to streamline inquiry handling, use your brand guidelines effectively, and escalate only when needed. I’m available to start immediately and can dedicate consistent hours to meet your support needs.
$20 USD in 10 days
3.4
3.4

Greetings, I see you're looking for a Turkish support agent for your online betting platform. Your focus on providing top-notch live chat and email support is crucial to ensuring customer satisfaction. I can help create a friendly and efficient environment for your users, answering inquiries promptly and resolving any issues they may face. With experience in customer support, particularly in high-pressure situations, I excel at maintaining a calm and approachable demeanor. I’m familiar with the nuances of the betting industry, which allows me to connect with players and address their concerns effectively. During my previous roles, I handled live chat and email queues, ensuring quick response times and comprehensive follow-ups. My approach includes thorough documentation of each interaction to identify recurring issues and improve overall service. I’m ready to dive in and provide the support your users need.
$20 USD in 7 days
2.6
2.6

Hi, I’m writing this bid by myself and am confident I can handle your Turkish live chat and email support for your betting platform efficiently. I understand the importance of quick, clear, and friendly responses, especially in a fast-paced environment like casino and sports betting. With experience managing customer support inquiries and technical issues, I will carefully follow your brand guidelines and use your knowledge base to provide accurate and helpful answers to players. This approach ensures smooth communication and timely resolution to keep your users satisfied. I’m ready to start quickly and can adapt to your shift requirements. Let’s discuss your exact needs to finalize the project and timeline soon. What platform or software do you currently use for live chat and email support? Thanks,
$25 USD in 32 days
2.2
2.2

I understand you need a Turkish-speaking support agent to manage canlı destek and e-posta desteği for your online betting platform, addressing account and payment queries with clear communication. I've successfully resolved over 95% of customer issues within the first contact for a similar iGaming operator. My approach involves using your existing live chat interface and email client to provide real-time assistance. For complex issues requiring follow-up, I will draft detailed, clear Turkish emails, ensuring all necessary information is conveyed. I am proficient with standard customer support ticketing systems and CRM tools. What is the typical volume of inquiries you receive daily for live chat versus email support? Ready to start as soon as you confirm scope.
$25 USD in 7 days
1.4
1.4

I have two months of live support experience, I am also a sales engineer, so I attach importance to customer satisfaction, I am looking for a job where I can work at home, so I would love to work with you.
$20 USD in 20 days
1.3
1.3

hi! there. i am really intrested in this role because good customer support builds trust and keeps players coming back. handling many chats while staying accurate and calm is the biggest challenge, and i know how to prioritize requests document every case clearly and keep response times fast. i can start immediatly and adapt quickly to your workflow. thanks!!
$18 USD in 40 days
1.0
1.0

Hello there, I can provide live chat (canlı destek) and email support in Turkish for your platform, ensuring fast, clear, and professional communication with users at all times. What is your average daily ticket volume and preferred shift hours? I have experience handling real-time customer support environments where quick response time, accuracy, and tone consistency are essential. I’m comfortable managing multiple chats simultaneously, resolving account and payment-related queries, and escalating technical issues only when necessary. Portfolio: https://www.freelancer.pk/u/proggon Best regards, Wahaj
$20 USD in 40 days
0.0
0.0

Skopje, Macedonia
Member since Jul 7, 2025
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