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I need an Avaya engineer to finish setting up our IP500 V2 system remotely through TeamViewer or AnyDesk. The hardware is already racked and patched; what’s left is the software configuration inside Avaya IP Office Manager. Here’s what I expect when we are done: • External lines – all six existing analogue PSTN trunks must be programmed for both inbound and outbound calling, placed in a hunt group so that if one line is busy the next picks up automatically. • IVR / Auto Attendant – I will supply the written welcome script. You’ll record or convert it to a WAV file, upload it, and build a simple menu (Press 1 Sales, 2 Support, 3 Accounting). • User permissions (ARS) – three clear calling tiers must be enforced: internal-only, local-only, and local + international, while blocking premium/expensive numbers. I’ll test the solution live with you: each trunk must seize correctly, the menu must play in WAV format without distortion, and every extension has to respect its assigned calling level. If you’ve configured Avaya systems like this before, let’s schedule a remote session and wrap it up.
Project ID: 40724309
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Hi there! I read through your requirements and I can definitely help you finish setting up your Avaya IP500 V2 system remotely via TeamViewer/AnyDesk. I have hands-on experience with telecom configurations, including programming analog PSTN trunks into hunt groups, setting up WAV-based Auto Attendants/IVR menus, and configuring ARS calling permissions (internal, local, and international restrictions) inside Avaya IP Office Manager. I am ready to jump on a remote session, complete the configuration, and test the inbound/outbound lines and extensions live with you.
$20 USD in 1 day
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18 freelancers are bidding on average $89 USD for this job

I can take care of your Avaya IP500 V2 configuration and get your PSTN trunks, auto attendant, and ARS dialing restrictions running cleanly over AnyDesk. ✅ Trunk and Line Grouping: Map all 6 analog trunks into an incoming/outgoing line group with sequential hunting, line appearance/loop start parameters, and proper disconnect clear supervision. ✅ Auto Attendant Setup: Convert your script into native Avaya audio format (CCITT u-law, 8kHz 16-bit mono) to eliminate distortion, upload to Embedded Voicemail, and wire the menu actions to destination hunt groups. ✅ ARS & User Rights: Build three isolated User Rights profiles tied to custom ARS tables for internal-only, local-only, and international dialing with short-code blocking for 0900/premium ranges. ✅ Safety First: Full IP Office configuration backup (.cfg) pulled before applying any changes, with live call testing per trunk. ✅ 10+ years production experience | 400+ completed projects | 320+ five-star reviews ✅ Microsoft® Certified: MCSA | MCSE | MCT & cPanel Certified (CWSA-2) Are you running Embedded Voicemail on an Avaya SD card, or do you have Voicemail Pro running on an external server? I can deliver this in 1 day(s) for 30 USD and can jump on it right now.
$30 USD in 1 day
5.9
5.9

Your hunt-group logic will fail under concurrent load if the analogue trunks aren't sequenced with proper overflow timers in the incoming-call route. Without that, callers will hear dead air when all six lines are busy instead of rolling to voicemail or a queue. Quick questions - what's your fallback behavior when all trunks are seized? And are you running embedded voicemail or a separate Voicemail Pro server? Here is the architectural approach: - AVAYA IP OFFICE MANAGER: Configure trunk short-codes with correct line-group IDs, set ARS tables to enforce your three permission tiers, and map incoming-call routes to the auto-attendant module with failover logic. - IVR / AUTO ATTENDANT: Convert your script to G.711 WAV (8kHz, mono), upload via Manager, build the menu module with digit-collection actions that route to hunt groups for Sales/Support/Accounting. - ARS & USER PERMISSIONS: Create three user rights groups in System > User Rights, assign short-code restrictions per tier (block 09xx premium, allow 00 international selectively), then apply to extensions in the User tab. I've deployed IP Office systems for call centers handling 200+ concurrent calls with zero trunk-seizure failures. Let's schedule a 90-minute TeamViewer session to configure, test live trunks, and document the dial plan before you go into production.
$20 USD in 3 days
6.1
6.1

Hi, I understand you're looking to complete the software configuration of your Avaya IP500 V2 system, specifically through remote access using TeamViewer or AnyDesk. The hardware setup is complete, and the goal is to configure the six existing analogue PSTN trunks for inbound and outbound calling, organized in a hunt group. The main technical challenge here involves ensuring the correct configuration of the hunt group and trunk settings within Avaya IP Office Manager. This requires careful assessment of the current settings to prioritize stability and functionality, particularly with the integration of analogue PSTN lines. My approach would involve a step-by-step verification of each trunk's configuration to ensure seamless communication. I have extensive experience with Avaya systems and have configured similar setups in the past, ensuring efficient and reliable communication solutions. Q1 – Are there any existing configurations or custom settings in the IP Office Manager that need to be preserved during this setup? Q2 – Do you have a preferred naming convention or specific requirements for the hunt group? Q3 – Is there a specific timeframe or deadline for completing this configuration? Looking forward to hearing from you.
$10 USD in 7 days
5.8
5.8

As an experienced network, VoIP, and system engineer for more than a decade, I have specialized in exactly the kind of project you are offering. I am well-versed in the configuration, troubleshooting, and management of Avaya IP Office systems specifically. Throughout my career, I have successfully designed and implemented network infrastructure for both small businesses and large corporations while meticulously adhering to best practices. A brief look at my skills reveals extensive experience with Avaya IP Office systems as well as other renowned vendors. I possess a deep understanding of ARP, PSTN protocols, and software configurations which are crucial to the successful completion of your project. My proficiency in network administration, VOIP technologies like Asterisk PBX and my ability to troubleshoot when necessary allow me to address any roadblocks that may arise during our time together. Further enhancing my appeal is my availability to work 24/7 and ability to deliver projects on time without compromising quality. In addition to all this, I have developed a knack for providing quick solutions and maintaining effective communication with my clients throughout the entire work process making me ideal for this role. Let's schedule a remote session now and complete your Avaya IP Office PBX configuration effectively and efficiently.
$30 USD in 1 day
5.5
5.5

As an experienced web and mobile app developer, I believe I have the necessary skills to efficiently complete your Avaya IP Office PBX Configuration project. While my primary areas of expertise lie in PHP, Java, iOS/Android development, I am no stranger to network and system configurations. In fact, my extensive knowledge in these different disciplines enables me to understand the nuances of interconnected systems more effectively. This collective versatility equips me with a unique perspective and problem-solving skills which should be highly valuable for configuring your Avaya IP500 V2 system. Moreover, at our Web and Mobile App development company, we prioritize a detail-oriented approach to achieve complete customer satisfaction. This attention to detail can prove vital for your specific needs such as setting up external lines, constructing IVR/Auto Attendant systems, and enforcing clear calling tiers. Having delivered numerous successful projects in the past, we understand the importance of seamless communication networks and user-friendly interfaces. To ensure we surpass your expectations, my team offers cheap yet manged & secured hosting/domain packages after delivery. Additionally, a 3-month free support period will guarantee any hiccups post-delivery are resolved swiftly. Let's take this opportunity to turn your ideas into reality by scheduling a remote session and completing your Avaya IP Office configuration project effectively and efficiently!
$120 USD in 7 days
5.4
5.4

Hi, Can you provide access to the current Avaya IP Office Manager configuration? I can help program the PSTN trunks for seamless inbound and outbound calling, set up the IVR with your welcome script, and enforce user permissions effectively. With my experience in configuring Avaya systems, I can ensure the trunks operate correctly, the menu plays without distortion, and each extension follows the designated calling tier. I will guide you live during testing, so we can address any issues on the spot. I’m available to connect via TeamViewer or AnyDesk to complete this setup efficiently. Looking forward to working with you! Best Regards,
$10 USD in 1 day
4.2
4.2

Hello, I can assist with the remote configuration and testing of your Avaya IP500 V2 setup, working from the existing hardware and your required call-flow specification. My background is in software development, APIs, system integration, automation and troubleshooting, including backend and communications-related systems. I can work through the required trunk routing, hunt-group behavior, IVR flow, WAV configuration and calling restrictions in a controlled manner, then test each requirement against your acceptance criteria. I want to be transparent that I do not have established professional Avaya IP Office Manager experience, so I would first review the current configuration and available access before making changes. I can work carefully with the existing setup and document the final configuration. $120 fixed, 1–2 days.
$120 USD in 7 days
3.1
3.1

Hi, I see that you need to configure the Avaya IP Office Manager for your IP500 V2 system, specifically setting up external lines, IVR, and user permissions. I'd approach this by first configuring the six analogue PSTN trunks for inbound and outbound calling, then creating a hunt group to ensure calls are routed correctly. I'll also record or convert the welcome script to a WAV file and build a simple menu. In my experience, one common mistake is not properly testing the trunks and menu, which can lead to issues with call routing and audio quality. To avoid this, I'll work with you to test the solution live, ensuring each trunk seizes correctly, the menu plays without distortion, and every extension respects its assigned calling level. You can expect a fully functional Avaya IP Office system, with all features working as expected, and I'm ready to start immediately.
$20 USD in 1 day
0.7
0.7

Hi, I guess the real challenge is that the IP Office Manager needs a precise, rule‑driven configuration that ties trunk availability, hunt logic, IVR media, and ARS tiers together without disrupting existing routing. I will map the six PSTN trunks into a single hunt group, enforce priority and fail‑over, then create a three‑option IVR menu using the supplied WAV files and link it to the correct extensions. For ARS, I’ll define three zones, apply appropriate call‑rate filters, and block premium services via the global number‑mask table. All changes will be scripted with the M3 API for repeatability, and I’ll verify trunk pickup, media integrity, and tier enforcement in a live session. The deliverable is a fully configured Avaya IP500 V2 system: hunt‑group‑enabled PSTN trunks, a functional WAV‑based IVR menu, and three ARS permission tiers, all validated in real time. I have delivered similar Avaya IP Office configurations for Fortune 500 carriers. I can start immediately. Regards.
$10 USD in 7 days
0.0
0.0

Hi, I can assist with the configuration of your Avaya IP500 V2 system. We can set up the external lines, IVR, and user permissions efficiently during a remote session. I estimate we can complete this within about 10 days. To ensure everything is tailored to your needs, could you confirm the naming conventions you want for the hunt group and IVR options? Also, do you have any specific restrictions on local and international calls in mind or should I proceed with common standards? My approach will focus on seamless integration of your PSTN trunks, ensuring the IVR plays your WAV file correctly, and implementing clear user permission levels for each extension. The tentative price for the project is $1000, and we can finalize it once we clarify the details. I have relevant experience with Avaya systems that will help in getting everything functioning smoothly. If you'd like, we can go through the details and finalize the scope from there. Best regards, Mohammad
$1,000 USD in 10 days
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As an IT solutions expert and Full Stack Developer, I have developed a comprehensive skill set that would be a perfect match for your Avaya IP Office PBX Configuration project. I have honed my Software Architecture skills over the years to create reliable and scalable applications that meet the unique needs of businesses like yours. Having worked extensively with PHP, I'm quite familiar with your system's setup. For example, in previous projects, I've effectively employed frontend and backend programming using JavaScript and Node.js to configure intricate menu systems, similar to the one you're looking for with your IVR/Auto Attendant feature. I understand how critical it is for you to have a smooth-working system that aligns with your business goals, which is why I am all about clean code, security, performance and providing a great user experience. And since I'll be programming your calling tiers within your Avaya system, my fluency in writing efficient REST APIs will come in handy. Let's follow through on this project together to get it done the way you envision!
$20 USD in 1 day
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**Can start your IP500 V2 config today over TeamViewer, done this exact setup before** I can finish your software config remotely in IP Office Manager since your hardware is already racked and patched. For External lines I will program all six analogue PSTN trunks for inbound and outbound and put them in a hunt group so busy lines roll to the next free trunk. For IVR I will take your script, convert to clean WAV, upload it and build Press 1 Sales 2 Support 3 Accounting with no distortion on playback. For User permissions I will set ARS tiers for internal-only, local-only, and local plus international while blocking premium numbers. Recent work: 8-extension IP500 V2 with 4 PSTN trunks in hunt group, and a 12-user site with auto attendant plus 3-level ARS restrictions. When can we schedule the live test so I can verify each trunk seizure, menu audio, and extension calling level with you?
$30 USD in 7 days
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I can take care of ‘Avaya IP Office PBX Configuration -- 2’. I’ll reproduce the issue first, make the smallest reliable fix, and verify the affected path plus a regression check, then deliver the patch/source with test evidence and a concise handoff. The listed stack (PHP, Software Architecture, Asterisk PBX) fits that delivery path. I can start immediately; proposed turnaround is 2 days. If you have one priority sample or edge case, I’ll use it as the acceptance check.
$13.60 USD in 2 days
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I am a perfect fit for your project. I can complete your Avaya IP500 V2 configuration in IP Office Manager, setting up your six PSTN trunks in a hunt group, building your custom WAV IVR menu, and enforcing the three ARS calling tiers for seamless functionality. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand the project and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube
$20 USD in 7 days
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Hi, I can remotely complete the remaining configuration of your Avaya IP500 V2 through TeamViewer/AnyDesk, working directly in Avaya IP Office Manager. I can handle: * Configure all 6 analogue PSTN trunks for inbound/outbound calling and trunk hunting/failover. * Build the IVR/Auto Attendant with your Sales, Support and Accounting options, including WAV preparation/upload and playback validation. * Configure ARS/calling permissions with internal-only, local-only, and local + international access levels. * Apply restrictions for premium/expensive destinations. * Validate trunk seizure, inbound routing, outbound calls, IVR audio quality and extension-level permissions with you live. * Document the final configuration and any relevant dial-plan/ARS settings. Since the hardware is already installed and patched, I can focus directly on the IP Office Manager configuration and testing to get the system production-ready. I’m available for a remote session and can work through the configuration systematically with you.
$25 USD in 1 day
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I will finish the configuration of your Avaya IP500 V2 system, ensuring all external lines are properly set up for seamless inbound and outbound calling. I have extensive experience with Avaya systems, so I can guarantee the hunt group functions as you expect. I noticed you need to build an IVR with a simple menu using your supplied welcome script. I will ensure the WAV file is uploaded correctly and the menu plays without any distortion during our live test. My skills include precise programming of user permissions and call routing, and I always ensure that the settings are thoroughly tested to avoid missed details. What specific features or options do you want to include in the IVR menu? Hope to hear back from you. Regards, Jamie McCarthy
$15 USD in 7 days
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