We need to add a functionality to our IVR which is based on Asterisk V 13.14.0 / PhpAGI. Os is Debian 8, database is MySql 5, Php is also 5.
- Inbound call accepted (client who needs support)
- IVR (PhpAGI) says "welcome"
- Call is forwarded to 1st level agent (already done by DIAL command)
- 1st level agent takes call, but finds out he need to ask 2nd level support colleague
- 1st level does a click on web application list of destinations/numbers, the server (e.g. php cron) sends a transfer command for a connect of the 1st level agent to 2nd level support to asterisk. Important: it has to be an attended transfer, the 1st and 2nd level agents have to talk while the caller has to be parked.
- then option a: 2nd level hangs up, 1st level and client can go on, or
- option b: client will be connected to 2nd level
...which should be a typical inbound support situation.
Our ideas to initiate the transfer so far: by mysql (asterisk polls, but we are in the thread of the caller, so we have no control of the call to the 1st level agent) or phpagi-asmanager (our php based server can send commands) or anything else. As we understand, the first connect to the 1st level agent by DIAL can't be controlled on the called side.
All agent phone numbers have to be taken dynamically from a database, for this reason we use phpagi. Agent status (free/inactive) is also set in the database.
We expect our partner to develop an example script and structure where we have a solution for all steps and can simulate our abvone explainde process. This solution we adapt and integrate then into our existing application. We won't change to another script language, database etc. We also don't want to install additional services to our IVR.
For all questions and missing information write me.
Thank you for your input.
25 freelance font une offre moyenne de €567 pour ce travail
How are you? I am very interested in our project. I have been studying asterisk for 3+years. Hope to contact with you. Best regards.
I have 15 years experience with asterisk, including diallout workout and conferencing will do your case best possible way. never tried attended transfer in such environment, but pretty sure similar user experience ca Plus
Hello, I am an Expert and Experienced Developer. I have read your project description and its very clear to me. I am 1000% confident for the project. I have just very few questions which I want you to please clarify me Plus
we have great experience in asterisk and php . we will do all the tasks according to your [login to view URL] know Agi and asterisk, we know CDR in detail and we know Inbound and Outbound in detail and we make tons of re Plus
Hi there, We have proven track record of delivering C#/.Net web applications with AngularJS front end. Also, we have been working extensively in MVC. We have worked on MVC 1, MVC 3 and MVC 5. The project looks Plus
Hello. I've read your job posting carefully and I am very interested in your project. I have over 5 years experience in Laravel Framework. I have advanced knowledge in Laravel, PHP/MySQL, Building/Integrating REsST Plus
hello, we have good experience with Asterisk dialplan. we have 10 year experience in Asterisk, vicidial, goautodial, a2billing, IVR voicebroadca,st . we provide installation / configurations , modified dialer code & Plus
I have seen your job posting and I have to ask some questions. Please come over the chat so we can discuss things. All the skills/experience will be discussed/revealed over the chat. I need to know the technical deta Plus
I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it thanks
Hello. We are Team iKcon. We have been dealing with Asterisk from past 7 years. We have reveiwed your requirements and will make the customization as per your need. For more information you can message us. Plus
Hello, i can write such script. It will work separate from AGI ivr script - it will be web-page where each agent 1st line will login and after that he will see list of all active 2nd line agents - so pressing on one of Plus
Hello sir I am expert in java and j2ee and skills you mentioned. Please see my profile and skills. Please give me more details about your project. I have more than 3 years experience as a Java/J2EE develo Plus
Hello, how are you? I have rich experience in Asterisk development and PhpAGI framework. I developed IP call center using Asterisk and VoIP. It's clear to me what you want. I'm ready to start work and any your test Plus
Hello, Thank you for posting a project here on www.freelancer.com. I have briefly checked the Asterisk Attended Transfer within PhpAGI description, and I can deliver as per the requirements, however, I need us to discu Plus
Hello! I am a PHP programmer, who has been working with Asterisk development and integrations for 3 years! In the meantime, I have already developed features very similar to what you described and believe that I am Plus
I have lots of experience in voip and its applications, I am doing as technical support with vivitel communications Inc ([login to view URL]) a renowned company in the field. I offer my services to undertake your project. Let Plus
Hi Have you decided anything on this project yet, I would love to work on this project for you. Since you havent mentioned ARI, I am assuming you dont want to use ARI in your system, I can develop the whole system fo Plus
It can be done by using standart atxfer of Asterisk. Need just to send command to AMI from PHP. Take current channel and transfer it by AMI. I need more infomation about your soft.