osTicket Upgrades and MOD installation (configure and verify

This is the priority order of the MODS. All four MODS should be installed, configured, tested and verified to be working correctly with current install for the project to be considered closed. If you have any questions, please ask.

Thanks, Roy

1. (see details below) HTML Email Templates

2. Age of Tickets (Minutes, Hours, or Days) & Assigned to in the dashboard columns:

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>> I agree with what this thread is referencing about removing the date column - for space sake, I do not think we need the date column either if we have the 'Age of Tickets' column, so you can take out the date - the date will also be inside in the ticket it's self. So the date column should become the /age of ticket/ MOD and then add the assigned to column as the example shows in thread.

3. Forgot Ticket Number

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4. osTicket Reports v4.2

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5. QUESTION REGARDING Locking Code: Once you have these other few MODs added - is there a way we can lock the code from being modified or changed. I would hire you in the future so that ONLY ONE PERSON will have touched our install. I would need the password and encryption method just in case we do not see each other anymore but I was wondering if you knew of a smart way to lock down the code.

GreatResource for MODS:

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1. HTML Email Templates

[url removed, login to view] (User: bkonia)

This mod adds a field called HTML Email Template to the Preferences screen. In this field, you can enter an HTML template that will be used for every outgoing email. Insert a %message placeholder where you want the text of the outgoing message to be inserted into the template. If the script finds the %message placeholder in this field, it will automatically create an HTML MIME part in every outgoing email, in addition to the existing text part.

The mod required changes to:

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The modified versions of those files are attached. This will work as a drop-in replacement for the original files with version 1.6ST. Additionally, you will have to add a new field, "html_email_template", in the ost_config database table. The field type should be "text". All the changes are commented with my initials, BSK.

This mod also fixes a bug in [url removed, login to view] that was causing the "Allow Spoof" setting to become disabled every time the Preferences screen was saved, regardless of whether the checkbox was enabled or disabled. This is completely unrelated to HTML templates, but since it fixes a fairly nasty bug, I figured I may as well include it.

Compétences : PHP, Architecture Logicielle

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Concernant l'employeur :
( 4 commentaires ) Austin, United States

Nº du projet : #1669803