osTicket Checklist

Using osTicket v1.6 ST and I would like my support reps to be able to complete a checklist of items on a ticket.

There will only be 1 checklist per ticket and the user id of person updating the checklist should be recorded.


Rep is working on a ticket they would click a link on the ticket screen which would open up a checklist of items that need to be completed for that ticket. Some of the items on the checklist will be standard on every ticket, but there should be the option

for the Rep to add additional items to the list.

Start Date Completed By

Requested written statement from user: 07/02/12 07/05/12 User ID <------ Reps would fill in the dates

Requested documents from management: 07/02/12 07/04/12 User ID

Requested written statement from witnesses: 07/04/12 07/10/12 User ID <--- user id of the person updating the

NOI conducted & notes uploaded: 07/14/12 07/15/12 checklist

_________________________________________ 07/13/12 07/16/12

_________________________________________ 07/14/12 07/20/12

_________________________________________ 07/18/12 07/21/12 <---- some blank spaces so reps can create

additional checklist items

Compétences : MySQL, PHP, Architecture Logicielle

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Concernant l'employeur :
( 5 commentaires ) Fort Lauderdale, United States

Nº du projet : #2326118

2 freelance font une offre moyenne de $178 pour ce travail


Hi, I am expert and can help you. Please contact me. Thanks,

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