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Implement web-based Trouble Ticket system

We need to implement trouble ticket software, to enable customers to login via the web and lodge a ticket with us. Our customer service staff will also use the same web interface to lodge, resolve and track tickets.

Customers should only be able to see tickets related to their login, where internal staff should be able to see all tickets. We have no secure login structure on our website now.

I just want something simple, so either freeware or low cost. - I don't need it built from scratch, using an existing open source product is fine.

I need someone to source and implement a system, accessible from our website: anywheremobile.com.au.

I looked at [url removed, login to view], and this or something looks ideal for purpose and it is around the right price range at $39.95 one-off.

We need something can be modified to add additional fields etc and take away fields that are not needed as we adapt the system more to our needs. I have a bit of expertise so ideally I would be able to add and change fields myself once the project is finished.

I have no web servers, so we would host it at crazy domains where our website is hosted now.

I would also just need some degree of export or query capability to integrate ticket data that is generated into our existing CRM. This can be manual download at this stage if needed.

We would also want to allow the customers to search for past tickets, by closed, open etc status.

Because it is for use by customers as well as internally, it would be good if the interface is somewhat clean, easy to use and fairly presentable to a professional audience.

Compétences : Conception graphique , HTML, PHP, Script Install, Design de site internet

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Concernant l'employeur :
( 3 commentaires ) North Sydney, Australia

N° du projet : #2350595

Décerné à :

Penesec

I can install and manage this helpdesk project for you. I also can provide hosting for just $10 a month for any web domain you would like (for the purposes of customer support only). Please read my private message to g Plus

135 $ AUD en 2 jours
(4 Commentaires)
2.6

8 freelance ont fait une offre moyenne de 162 $ pour ce travail

gopalvora

ready to start Thanks

160 $ AUD en 8 jours
(206 Commentaires)
7.0
mascotindia123

Hey - Lets start the work. Offer you 100% satisfaction work.

180 $ AUD en 4 jours
(73 Commentaires)
6.6
VirtualHorizon

Hello Client, We are a medium scaled industry with strong composition of human resources who are exceptionally talented. We believe in agile teamwork that's why we are growing with an exponential pace. We have synt Plus

233 $ AUD en 45 jours
(21 Commentaires)
5.3
winnet21

Hi, I have experience in web programming, I will complete this project quickly with the lowest cost regards

35 $ AUD en 2 jours
(10 Commentaires)
4.9
BIBINGK

Expert Web Programmer ... Great experience in this trouble ticketing applications. I understood ur requirement ..

200 $ AUD en 5 jours
(3 Commentaires)
4.6
transwebsolution

Please check your PM for bid details.

199 $ AUD en 12 jours
(3 Commentaires)
4.4
simpletechnology

I have extensive experience that meets the qualifications, and would be happy to complete this work for you. We can speak via telephone, skype, yahoo im, aim, msn messenger, or irc chat. Thank you, Sean Brady

150 $ AUD en 7 jours
(8 Commentaires)
3.6