We’re using Help Center Live with the OSTicket module. Need an experience programmer to improve on the code and add features.
1. Ticket generation through POP or PIPE
2. Integrated knowledgebase so that service agents can look up and search for answers while responding or chatting with customers
3. Ticket assignment through 1. email parser and department rule (automatic) 2. manual
4. Ability for unresolved live chat issues to be converted into tickets
5. Better integration of OSTicket with Help Center Live so that OsTicket is not a stand-alone module. Integration of the two databases.
6. VoIP phone support
With the improvements stated above, this customer service platform should offer support 3 ways: 1. email/tickets 2. live chat 3. phone support
1. Make a desktop application to allow remote agents to access the chat and ticket functions of this customer service software.
2. VoIP. PBX phone support (route different IP phone extensions, for example, Vonage or Packet8 to the desktop application)
What we want is a combination of msn messenger, skype and www.supporttrio.com.
With the improvements stated above, this customer service platform should offer customer support 3 ways: 1. email/tickets 2. live chat 3. phone support through our admin website or an installed desktop application
*Project needs to be delivered within 20 days.
**You may also use an oracle database for your development if you want.
Programmers may choose to develop their own program. Use whatever scripts you want as long as they accomplish the requirements stated above. We don't have to stick with osticket or helpdesk live.
16 freelance font une offre moyenne de $869 pour ce travail
Our bid is for really very high quality work for your Help Center Live/OSTicket that will be made to be upgradable in case you need some upgrades in future. We will always be available for upgrades. Our bid includes si Plus
Dear Sirs! We got your idea and are ready to cooperate with you. We are an IT-company with more than 10 years of experience in the sphere. Please, contact us via PMB to discuss the details of our cooperation and we' Plus
Greetings, Some information about our company: Vastal I-Tech is one of the leading web solutions provider to more than 200 trusted clients and growing daily. We started our business in 1999 and since than we hav Plus
Hello, We have examined your request and would be glad to handle the project proposed. More than 7 years of experience in the field of web technologies and programming help us solve similar issues in the shortest t Plus
Hello! 100% guaranteed of high quality and professional work, as we are the experts in web and programming. Our company has been in the sphere of webdesign and programming for 7 years already, always providing its clie Plus
Hi, We have experience in working on these modules. AT present we are working on 'LiveHelp' project which is also similar to this, please check my profile. Be assured of quality delivery in time every time from us Plus
Hello!! We have gone through the project information and we are very much interested in working and having a long term relationship with you. We can meet your requirements. We have good and talented team of Desig Plus