Following are the website features and workflow:
1. Home page with customer request form with a set of question and answers with dropdown values for each product category.
2. Search page which show static contents of relevant products.
3. Home page with multiple frames to display merchant static contents.
4. Registration page to collect merchant data and Credit card payment processing.
5. Merchant home page to display the customer requests in a data grid with login authentication. Merchant payment and login credentials to stored and transmitted with appropriate third party encryption.
6. Transaction/history page to display all the merchant activities and processing fees.
7. Workflow to validate & monitor business rule on customer request with email alerts.
8. Collect customer feedback and survey about merchant service and display under ratings
9. Merchant account settings page to modify the product category and maximum customer for display.