I am using osTicket 1.6 and would like to customize how a ticket gets closed so that I can do some additional reporting.
When a ticket is closed the user should be able to set wether the decision was - Upheld, Denied, Withdrawn, No Grievance
The user should be able to set this decision from a drop down list. See attached image for an example.
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Hi. I have PHP experience, performed several osTicket installs, and have used it for one of my businesses. I have sent a message to you with additional information.