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Voice APP Develpement

We want Development and deployment of Voice Server with the following features;

1) Outdial and Retry mechanism

The system can make multiple outbound calls at a time. For voice calls that do not get completed as the user�s phone is busy, not-reachable etc, retry mechanism is available

2)DNC list for each campaign

The entire DCN (Do Not Call) mobile number database will be filtered for each campaign

3) Multi channel dialing

The outbound dialer platform in capable of dialing parallel calls for quick completion of the campaign. i.e. 100 parallel calls can be initiated which can be increased or decreased as per requirement

4) Get user response through Touch-tones

The system provides a facility integrate a user response via pressing various keys on mobile phone/telephone

Example:

Press 1 to book your tickets

Press 2 to get a call back OR

Press 3 if you are not interested

5) Call forwarding option

The system provides a facility to play an automated call (IVR) for an incoming call and on choosing a right option (Press 5 to talk to our Executive) and automatic call forwarding can be enabled

6) Integrate with third party

Integration with third-party systems like Websites, applications, ERP or CRM systems can be done on real-time using standard method like HTTP for outbound as well as inbound voice calls

7) Scheduling Bulk Voice campaigns

clients can schedule your voice campaign on a predefined date and time. The called will be dialed out only at that time. Multiple messages can be scheduled with overlapping time/date ranges. These are handled independently of each other

8) Voice SMS charging only on successful calls connected

The system charge only those calls which are successfully connected to the end users. Complete report for the successful calls will be shared

9) Grahical Reporting

10)Call Center

The system will share the extensive real-time reporting on the behavior of the voice campaign

10) API for Developers

11) Professional looking customer friendly design

12) User Manual

FEATURES

Web based Fax, SMS and Voice Broadcasting application

Multitenat platform for Enterprise / Service Providers / ITSP

Smart Auto dialer and Smart predictive dialer capabilities

Importing phone number lists / contacts for use in multiple campaigns

Filtering and Categorization of contacts

Scheduling of campaigns on the basis selected days of week and particular time

Separate web portal for user and admin

Set up, configure and run simultaneously multiple campaigns

Custom CallerID with personalized Name

Answering Machine detection also playing custom message for Answering Machines

Separate message for answering machines and live person

Scale able to generate thousands of call and capable to handle heavy loads

Real time control of campaigns using pause / start buttons

Real time changing campaigns parameters using edit button

Real time management of number of concurrent channels of active campaigns

Simple Voice Broadcast as well as Interactive voice broadcast support

Inbound voice campaign support for inbound telemarketing

Store Customers Responses for results and call status data

Multiple Technologies SIP/IAX2 , Multi Codecs

User friendly web based configuration interface

Interface with multiple long distance carriers / gateways

Controlling rate of concurrent calls of multiple campaigns

Real Time system statistics

Real Time call statistics of active as well as completed campaigns like, failed, answered, busy or congestion calls

Web management interface for upload /create Voice Recordings / Fax Documents / SMS Messages

Support multiple audio file formats like wav , gsm etc

CALL CENTER FEATURES

Basic Call centre functionality for agents to receive calls

External Call Centre support for advance call centre functionality

Queue calls with custom Music On hold or pre recorded message

Single Extension or Batch of Extensions creation

Forward to agent on answer without playing IVR or forward to agent with IVR

Compétences : PBX Asterisk, Javascript, Linux, PHP

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Concernant l'employeur :
( 0 commentaires ) Nigeria

N° du projet : #1679633

3 freelance ont fait une offre moyenne de 442 $ pour ce travail

Lucasroja

PLEASE SEE PM

300 $ USD en 4 jours
(0 Commentaires)
0.0
Rifat05

Hi there I work on this environment and can easily implement this task. Thank u.

275 $ USD en 3 jours
(0 Commentaires)
0.0
G75i8fQMT

Custom Software Development - <b><i>Removed by Admin</i></b>

750 $ USD en 1 jour
(0 Commentaires)
0.0