We are using [url removed, login to view] German script and experiencing several charset issues. Internal messages are truncated after the first German umlaut like "ä", "ö", "ü". If you send emails, the ticket system handles ISO encoded mails correctly while UTF8 encoded ones result in wrong special characters like (Ã¤ Ã¶ Ã¼). If you post tickets, either through front- or backend, messages contain wrong special characters, depending on browser settings.
The database used is 5.1.54-1ubuntu4, and the MySQL charset UTF-8; All other charset settings are osTicket standard (I would send you the relevant script package).
You would need to to fix that and send me patch files. No FTP access to server because it's a server into our local network.
Any help would be higlhly appreciated. Thanks in advance, best wishes,