We are looking to developing an online live chat application that we can addon to our clients cpanel which can then be installed and integrated into their website.
[url removed, login to view] clients site user will click on Click for Live Chat
2. Pop up chat window will appear, user will enter name, email, security question answer and select department required and will click start, user will be directed to operator
3. Operators of department will be already logged into app.
4. Flashing notification with ringing sound will start at the designated operator (department chosen by user)
5. Chat begins
6. Once the chat is completed - a chat log is recorded and emailed to the user.
1. Click to chat button
2. Provide hands-on assistance with predefined answers to be chosen from scroll-down menu
3. Ability to add/delete/change departments.
4. Ability to add/delete/change multiple operators per department.
5. Seamlessly transfer chats to other agents
6. Operator can chat with different users via different windows at the same time
7. Provides chat reports to admin
8. UI customizable. The user interface must be template driven so each client can customize the look and feel of the UI based on their brand.
Editable Templates/Images - Customizable Company Logo - Pass Thru User/Visitor Information - Customizable Chat Button - Customizable Messages/Texts - Customizable Chat Invitation - Customizable Start Chat Form Fields - Customizable Alert Box
9. Global Chat History / Archive
10. Operator to Operator Chats
11. Typing notification
12. All lines busy notification
13. Message on hold
14. Richtext Chats
15. All information and reports will stored on clients webserver and accessible by admin operator