Fermé

PHP, MySQL, Google Maps - Service Tickets

Simple help desk ticketing system, with Google maps integration. The app will be used to support a dispatcher of service technicians working on a desktop.

Some suggested database tables (a list of fields for each table will be provided):

- customer information including geocoding

- points of sale, mapped to customers

- equipment, mapped to points of sale

- trouble tickets

- employees

The dispatcher must be able to:

- create new trouble tickets

- amend existing trouble tickets

- close completed trouble tickets

- reopen closed trouble tickets

- view all open tickets plotted on Google Maps with icons describing urgency and age of tickets

- filter the view according to various criteria (e.g. urgent tickets only, tickets assigned to a particular repairman, etc.)

- query the database by customer name or other attributes

- view customer information (including plotting customer location on map)

- create and save customer groups, and view their locations on Google Maps

Printable Service Ticket Reports

- customizable date range, and any other service ticket field (e.g. last week's urgent tickets in a specific city, that a specific technician responded to.)

Compétences : Moteur Google App, HTML, iPad, MySQL, PHP

Voir plus : php mysql google maps, google map php mysql, mysql google maps php, map google php mysql, google maps php mysql, tickets php mysql, service technician, range query, mysql customer database, location service google, help desk technician, google maps app engine, google location service, google app engine maps, field technician, field service technician, desktop support technician, customer database php mysql, create icons desktop, create desktop icons, app engine google maps, open ticket google maps, app service tickets, google maps service tickets, working customer service

Concernant l'employeur :
( 0 commentaires ) Clifton, United States

N° du projet : #1610780