Restore WAN/LAN Connectivity

@usmanbashir12100

Hi, I can remotely guide you through locating the standalone modem and router, then systematically isolate whether the issue is with the modem, router, WAN connection, or LAN path. I’ll walk you through safe checks, power-cycle/reset procedures where appropriate, indicator-light verification, and connectivity testing to restore reliable WAN/LAN access without unnecessarily changing working network settings. A few questions: * Do you know the modem/router brands or models currently installed? * What do the modem and router status lights show when the connection fails? * Is the issue affecting all store devices or only specific computers/POS devices? Best regards, Muhammad Usman

@ahmaddar2970

Hello, I can help you get this store connection back online efficiently. Since the issue may be as simple as a modem reset, I’ll start by guiding you to identify the standalone modem and router, then check the WAN status, link lights, cabling, and LAN handoff step by step. If needed, I’ll walk you through a clean power cycle and confirm whether the fault sits with the modem, router, or upstream service. The goal is to restore WAN/LAN connectivity with minimal downtime and clear instructions you can follow on-site. I’ll keep the process practical and focused so you can quickly get to a stable result. Best regards,

@raphaelokekeze

I can help you troubleshoot your store's connectivity issues remotely by walking you through the physical setup to identify the modem and router. Since the ISP has already ruled out their end, we will focus on isolating the fault between your hardware, cabling, and local configuration to get your network back online quickly. With over 15 years of experience in system administration, Linux, and network troubleshooting, I have spent significant time diagnosing hardware and connectivity problems in various environments. I am comfortable guiding you through the technical steps required to verify your WAN/LAN status and resetting your equipment to restore stable service. My bid for this diagnostic and repair task is $432.19, and I can complete this within 1 day. Please let me know when you are at the store location so we can begin the troubleshooting process.