IT Support Resource needed for Full time role
Paiement à la livraison
Position: IT support engineer
Timing: Monday to Friday (8 A.M to 5 P.M) EST
• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot software issues, and resolve them promptly to minimize downtime.
• Identify, prioritize, and escalate technical issues as needed to ensure timely resolution.
• Maintain detailed records of support requests and resolutions.
• Perform routine maintenance tasks, including system updates, software installations.
• Ensure all systems are up-to-date and secure.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Troubleshoot network connectivity issues.
• Create and maintain documentation, including user guides, system configurations, and troubleshooting procedures.
• Implement and enforce security policies to protect data and systems from unauthorized access or breaches.
• Must have remote work experience 1 to 2 years.
• Excellent English-speaking skills
• Experience with ticketing platforms
Nº du projet : #37196224
À propos du projet
34 freelances font une offre moyenne de 149 $ pour ce travail
My name is Muhammad and I am excited to help you with your project! I have extensive experience in IT support, specifically in end-user support, technical support, maintenance tasks, system updates and security. I have Plus
hello sir i hope you are doing well i wanted to do this job contact with me. i have expertise in this field contact with me i will show you my resume that will enough for your satisfaction
Hello, I have 24+ yers of remote job experience using Linux windows apple Solaris kfj786 at Gmail I can share cv and and other stuff as well depending on salary Regards, khawaja I noticed you are looking for an IT Plus
Experience in Technical Support/IT and has experience with ticketing tools: Zendesk, Salesforce, etc. Also has experience in remote experience for 3years.
I have 12+years of experience as system administrator. ready to join immediately. hope to hear from you soon. Thank you