Fermé

Customer Support Representative

- We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world

- We are in business since 2009, you will be joining a friendly team

- We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities

Required Skills and Experience

Customer Orientation

You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills

You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to our customers. You must be fluent in English.

Technical Skills

You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is a plus.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.

Time Management and Prioritization

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Qualification

Bachelor's or Master's degree in a computer-related field.

What will make you more qualified for the job?

- Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...)

- Multi-tasking capabilities

What will you do:

- Organize work in a ticket system with the customer team

- In charge with the initial investigation of the issues

- Proactively document, monitor and update support tickets and actionable steps taken

- Stay up-to-date with all the latest technologies concerning the company’s software products

- Interact with customers over live chat and emails

- Build up the knowledge database

What we offer:

- $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month)

Conditions:

-work from the comfort of your home

-flexibility in shift scheduling - we have 3 shifts 03:00 - 11:00 CEST, 11:00 - 19:00 CEST, 19:00 - 03:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)

Compétences : Administration de réseaux, Cisco, Mac OS, Linux, Typing

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Concernant l'employeur :
( 0 commentaires ) Miami, United States

Nº du projet : #20947057

27 freelance font une offre moyenne de $482 pour ce travail

ramygoda1590

Hello Sir, This is ramy mohamed gouda, I'm a network expeert engineer ( level 3 network engineer) at orange business services. I have been working in networking for more than 5 years. Iam so interested in your projec Plus

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(9 Commentaires)
3.3
henry0823

Hi Nice to meet to you. I am very interested about your project!. I am working now with security job on the private cloud data center. I have many years of experiences about Ipsec VPN, Radius and diameter 3A Server Plus

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2.6
madhavani

Hello sir, I am Himanshu and I have been working in Customer support jobs for technical tasks in companies like Red Hat and have good customer centric approach. I can work in technical and non-technical tasks. I ha Plus

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2.4
ITPRO67

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1.4
umg536

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trulsnyberg

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mithundeb

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ram7182000

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ashtechemerge

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