Visual Incident Manager (VIM) is an intuitive ticketing system that allows managing incidents/tickets for various situations/industry. For each company, VIM allows multiple departments and with each department, multiple support levels such as L1, L2 and L3. Each department should be able to configure its own rules. Example: For the "IT HelpDesk" department, the severity of the ticket will be determined based on impact of the issue such as - single user, multiple users and all users. And, based on the severity the SLA response and resolution time will be determined. However, for the "Software" department, the incident submitted by the user will be reviewed by an appropriate manager and estimated resolution time will be provided.
VIM should track support associates utilization, time spent in resolving each ticket, etc... The system should provide visual reporting, alerts for overdue tickets, etc...
The system should use MySQL DB
6 freelance font une offre moyenne de ₹68518 pour ce travail
I have more than 10 years of experience in .NET development. I have experience in Ticketing System and have all the required skills to execute the task as mentioned in the Job Description. Relevant Skills and Experien Plus
Dear Hiring Manager, Hope you are having great health & wealth with superiority..!!! We have gone through your initial requirements. We have very good expertise in this field and confident to provide you best qua Plus
I am proficient in C#.NET, ASP.NET and SQL. Relevant Skills and Experience C#.NET, ASP.NET, SQL. Proposed Milestones ₹77777 INR - Completion of project