Microsoft Office expert to provide English-language technical support to end users

My company builds an office suite that competes with Microsoft Office. I am looking for a freelancer who will provide technical support to our end users. We have a team of in-house support specialists, but we need additional manpower. Your tasks: • Provide high-quality technical support to end users through our web-based ticket system • Analyze customer reports for potential bugs in the software • Create trouble tickets for our software developers Requirements: • You must be a Microsoft Office expert. • You must have excellent general knowledge about hardware and software. • You must have excellent knowledge of Windows 7, 8 and 10. Knowledge of Linux and Android is an advantage. • You must have an excellent command of the English language, both in reading and writing. • If you have an excellent command of other languages, list them in your application. If you provide high-quality work, this will be an ongoing project. Please post a competitive hourly rate.