We need help resolving our google merchant center account:
Account suspended due to policy violation: User cannot purchase.
PLEASE SEE EMAIL BELOW
Dear Google Merchant Center User,
Merchant Center Account: [login to view URL]
We've reviewed your Merchant Center account and found policy violations.
Your Merchant Center account has been suspended, and your products are no longer being promoted.
Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended.
Your Merchant Center account is in violation of the following policies:
User cannot purchase
Users are not able to complete the purchase of advertised products from your site. This could be due to multiple reasons including (but not limited to) site lacking a functioning 'Buy' button, landing page not loading properly or removal of advertised product from the site.
For more details, please visit [login to view URL]
Suggestions to fix this issue:
Ensure it’s possible for a user to checkout starting from your landing page and make sure the checkout process on your site is straightforward. This includes a working and easy-to-identify buy button.
The list of examples provided above is not an exhaustive list of all violating product listings. The sample is intended to help you identify the root cause(s) for the violation(s) found.
If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting [login to view URL]
The Google Merchant Center Team
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